BM-Uravakonda - RTC Bustand

Birla Carbon; Andhra Pradesh; On-site; INR 600,000 - 900,000; Full time

Job summary

Aditya Birla Group seeks a Manager for its India Andhra Pradesh branch to lead gold loan operations, drive disbursements, and manage customer relationships. The role covers end-to-end branch processes, appraisal accuracy, and compliance with RBI and internal policies.

Ideal candidates will have 5–10 years in gold loans, strong team leadership, and a track record of revenue growth, risk management, and customer service excellence at the branch level.

Qualifications

• 5–10 years of experience in Gold Loans and branch management.
• MBA preferred; graduate degree required.
• Proven ability to drive sales and manage risk in a branch.

Responsibilities

• Drive branch business by achieving gold loan disbursement and revenue targets.
• Acquire new customers and maintain relationships with existing customers.
• Manage overall branch operations, including loan processing and disbursement.
• Ensure accurate gold appraisal and valuation as per company policies.
• Monitor portfolio quality, collections, overdue accounts, and NPAs.
• Ensure RBI, KYC, and internal policy compliance; lead and train staff.
• Handle customer grievances and maintain branch security and controls.

Skills

Sales and business development

Team leadership

Gold loan operations

Customer relationship management

Risk and compliance management

Communication and problem solving

Education

Graduate degree

MBA preferred

Job description

At the Aditya Birla Group, our Corporate Vision is aligned and intricately woven with our People Vision.

Designation : Manager

Location : India Andhra Pradesh Ganesham Enclave, Ananthapur

Job Description:

Key Responsibilities:

• Drive branch business by achieving gold loan disbursement and revenue targets.
• Acquire new customers and maintain relationships with existing customers.
• Manage overall branch operations, including loan processing, disbursement, renewals, and closures.
• Ensure accurate gold appraisal and valuation as per company policies.
• Monitor portfolio quality, collections, overdue accounts, and NPAs.
• Ensure compliance with RBI guidelines, internal policies, audit, and KYC requirements.
• Lead, train, and monitor branch staff to improve productivity and service quality.
• Handle customer grievances and deliver excellent customer service.
• Maintain branch security, vault management, and operational controls.

Required Skills:

• Sales and business development
• Team leadership
• Gold loan operations and branch management
• Customer relationship management
• Risk and compliance management
• Communication and problem-solving skills
• Graduate in any discipline (MBA preferred).
• Typically 5–10 years of experience in Gold Loans,
• Discover more about life at Aditya Birla Group