BM-Palamaneru

Birla Carbon; India; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Aditya Birla Group is seeking a Manager to lead Gold Loan branch operations and drive revenue. You will oversee loan processing, disbursement, renewals, and closures while ensuring policy adherence.

You will acquire new customers, maintain relationships, and mentor branch staff to deliver top-quality service. RBI/KYC compliance and risk controls are a key focus in this role.

Qualifications

• Gold loan operations and branch management experience.
• Strong sales and business development skills.
• Excellent customer relationship management and service orientation.
• Knowledge of RBI guidelines, KYC, and risk/compliance.
• MBA preferred; graduate in any discipline.

Responsibilities

• Drive branch business by achieving gold loan disbursement and revenue targets.
• Acquire new customers and maintain relationships with existing customers.
• Manage branch operations including loan processing, disbursement, renewals, and closures.
• Ensure accurate gold appraisal and valuation per company policies.
• Monitor portfolio quality, collections, overdue accounts, and NPAs.
• Lead, train, and supervise branch staff to improve productivity.
• Ensure compliance with RBI guidelines, internal policies, audit, and KYC.

Skills

Sales

Team leadership

Gold loan operations

Branch management

Customer relationship management

Risk and compliance management

Communication and problem-solving

Education

Bachelor's degree

MBA preferred

Job description

At the Aditya Birla Group, our Corporate Vision is aligned and intricately woven with our People Vision.

Designation : Manager

Job Description:

Key Responsibilities:

• Drive branch business by achieving gold loan disbursement and revenue targets.
• Acquire new customers and maintain relationships with existing customers.
• Manage overall branch operations, including loan processing, disbursement, renewals, and closures.
• Ensure accurate gold appraisal and valuation as per company policies.
• Monitor portfolio quality, collections, overdue accounts, and NPAs.
• Ensure compliance with RBI guidelines, internal policies, audit, and KYC requirements.
• Lead, train, and monitor branch staff to improve productivity and service quality.
• Handle customer grievances and deliver excellent customer service.
• Maintain branch security, vault management, and operational controls.

Required Skills:

• Sales and business development
• Team leadership
• Gold loan operations and branch management
• Customer relationship management
• Risk and compliance management
• Communication and problem-solving skills
• Graduate in any discipline (MBA preferred).
• Typically 5-10 years of experience in Gold Loans,
• Discover more about life at Aditya Birla Group