BM-Nandyala

Birla Carbon; Andhra Pradesh; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Birla Carbon at Aditya Birla Group seeks a Manager at BM-Nandyala to drive branch gold loan business, oversee operations, and lead a small team.

The ideal candidate has 5–10 years in gold loans, strong sales, risk and compliance experience, and a track record of delivering customer service and branch performance.

Qualifications

• Sales and business development experience in gold loans.
• Strong team leadership and branch management skills.
• Experience in gold loan operations and branch operations.
• Proven customer relationship management abilities.
• Knowledge of risk and compliance management.
• Excellent communication and problem-solving skills.
• Graduate in any discipline; MBA preferred.
• Typically 5–10 years of experience in Gold Loans.

Responsibilities

• Drive branch business by achieving gold loan disbursement and revenue targets.
• Acquire new customers and maintain relationships with existing customers.
• Manage branch operations: loan processing, disbursement, renewals, closures.
• Ensure accurate gold appraisal and valuation per policies.
• Monitor portfolio quality, collections, NPAs.
• Ensure RBI, policy, audit, and KYC compliance.
• Lead, train, and monitor branch staff for productivity and service quality.
• Handle customer grievances and deliver excellent service.
• Maintain branch security, vault management, and operational controls.

Skills

Sales & BD

Team leadership

Gold loan ops

Customer relationship mgmt

Risk & compliance

Communication & problem-solving

Education

Graduate in any discipline

MBA preferred

Job description

At the Aditya Birla Group, our Corporate Vision is aligned and intricately woven with our People Vision.

BM-Nandyala

Designation : Manager

Job Description:

Key Responsibilities:

• Drive branch business by achieving gold loan disbursement and revenue targets.
• Acquire new customers and maintain relationships with existing customers.
• Manage overall branch operations, including loan processing, disbursement, renewals, and closures.
• Ensure accurate gold appraisal and valuation as per company policies.
• Monitor portfolio quality, collections, overdue accounts, and NPAs.
• Ensure compliance with RBI guidelines, internal policies, audit, and KYC requirements.
• Lead, train, and monitor branch staff to improve productivity and service quality.
• Handle customer grievances and deliver excellent customer service.
• Maintain branch security, vault management, and operational controls.

Required Skills:

• Sales and business development
• Team leadership
• Gold loan operations and branch management
• Customer relationship management
• Risk and compliance management
• Communication and problem-solving skills
• Graduate in any discipline (MBA preferred).
• Typically 5–10 years of experience in Gold Loans,