BM-Nandyala - Sanjeeva Nagar

Aditya Birla Capital Ltd.; Andhra Pradesh; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Aditya Birla Capital Ltd. in India seeks a Branch Manager to drive gold loan disbursement and revenue targets, while acquiring new customers and maintaining existing relationships. You will oversee branch operations—from loan processing to disbursement, renewals and closures—and ensure accurate gold appraisal per policy.

RBI/KYC compliance, staff leadership, and customer service are key priorities. The role requires 5–10 years in Gold Loans, a graduate degree with MBA preferred, and strong

Qualifications

• Graduate in any discipline (MBA preferred).
• Typically 5–10 years of experience in Gold Loans.

Responsibilities

• Drive branch business by achieving gold loan disbursement and revenue targets.
• Acquire new customers and maintain relationships with existing customers.
• Manage overall branch operations, including loan processing, disbursement, renewals, and closures.
• Ensure accurate gold appraisal and valuation as per company policies.
• Monitor portfolio quality, collections, overdue accounts, and NPAs.
• Ensure compliance with RBI guidelines, internal policies, audit, and KYC requirements.
• Lead, train, and monitor branch staff to improve productivity and service quality.
• Handle customer grievances and deliver excellent customer service.
• Maintain branch security, vault management, and operational controls.

Skills

Sales & business development

Team leadership

Gold loan operations

Branch management

Customer relationship management

Risk & compliance management

Communication & problem-solving

Education

Graduate degree (MBA preferred)

Job description

• Drive branch business by achieving gold loan disbursement and revenue targets.
• Acquire new customers and maintain relationships with existing customers.
• Manage overall branch operations, including loan processing, disbursement, renewals, and closures.
• Ensure accurate gold appraisal and valuation as per company policies.
• Monitor portfolio quality, collections, overdue accounts, and NPAs.
• Ensure compliance with RBI guidelines, internal policies, audit, and KYC requirements.
• Lead, train, and monitor branch staff to improve productivity and service quality.
• Handle customer grievances and deliver excellent customer service.
• Maintain branch security, vault management, and operational controls.
  

Key Responsibilities

• Drive branch business by achieving gold loan disbursement and revenue targets.
• Acquire new customers and maintain relationships with existing customers.
• Manage overall branch operations, including loan processing, disbursement, renewals, and closures.
• Ensure accurate gold appraisal and valuation as per company policies.
• Monitor portfolio quality, collections, overdue accounts, and NPAs.
• Ensure compliance with RBI guidelines, internal policies, audit, and KYC requirements.
• Lead, train, and monitor branch staff to improve productivity and service quality.
• Handle customer grievances and deliver excellent customer service.
• Maintain branch security, vault management, and operational controls.
  

Required Skills

• Sales and business development
• Team leadership
• Gold loan operations and branch management
• Customer relationship management
• Risk and compliance management
• Communication and problem-solving skills
  

Eligibility

• Graduate in any discipline (MBA preferred).
• Typically 5–10 years of experience in Gold Loans,