BM-Anantapur - Jesus Nagar

Aditya Birla Group; Anantapuram; Presencial; INR 600.000 - 800.000; Jornada completa

Descripción de la vacante

PeopleStrong is seeking a Branch Manager for gold loan operations at Ganesham Enclave, Ananthapur, Andhra Pradesh. You will drive branch performance by achieving disbursement targets, acquiring new customers, and overseeing end-to-end loan processing, disbursement, renewals and closures.

The role requires leadership of branch staff, ensuring RBI-KYC compliance, portfolio monitoring, risk management and delivering excellent customer service.

Formación

• Graduate in any discipline; MBA preferred.
• 5-10 years of experience in gold loans.
• Strong knowledge of RBI guidelines and KYC compliance.

Responsabilidades

• Drive branch business by achieving gold loan disbursement and revenue targets.
• Acquire new customers and maintain relationships with existing customers.
• Manage branch operations, including loan processing, disbursement, renewals, and closures.
• Ensure accurate gold appraisal and valuation per company policies.
• Monitor portfolio quality, collections, overdue accounts and NPAs.
• Ensure compliance with RBI guidelines, internal policies, audit and KYC requirements.
• Lead, train and monitor branch staff to improve productivity and service quality.
• Handle customer grievances and deliver excellent customer service.
• Maintain branch security, vault management and operational controls.

Conocimientos

Sales & business development

Team leadership

Gold loan operations

Customer relationship management

Risk & compliance

Communication skills

Educación

Graduate degree (MBA preferred)

Descripción del empleo

Country India

State Andhra Pradesh

Worksite Ganesham Enclave, Ananthapur

Skill

Graduate

Job Description

Key Responsibilities:

• Drive branch business by achieving gold loan disbursement and revenue targets.
• Acquire new customers and maintain relationships with existing customers.
• Manage overall branch operations, including loan processing, disbursement, renewals, and closures.
• Ensure accurate gold appraisal and valuation as per company policies.
• Monitor portfolio quality, collections, overdue accounts, and NPAs.
• Ensure compliance with RBI guidelines, internal policies, audit, and KYC requirements.
• Lead, train, and monitor branch staff to improve productivity and service quality.
• Handle customer grievances and deliver excellent customer service.
• Maintain branch security, vault management, and operational controls.

Required Skills:

• Sales and business development
• Team leadership
• Gold loan operations and branch management
• Customer relationship management
• Risk and compliance management
• Communication and problem-solving skills
• Graduate in any discipline (MBA preferred).
• Typically 5-10 years of experience in Gold Loans,