Biomedical Service Engineer

Hospedia Medicare; Gurugram District; On-site; INR 450,000 - 800,000; Full time

Job summary

Hospedia Medicare is seeking a BIO MEDICAL SERVICE ENGINEER to repair, install, demonstrate and service OT Tables and OT Lights across North India. You will drive AMC/CMC opportunities while maintaining strong customer relationships and accurate service records.

The candidate should have 2–5 years in medical equipment servicing, the ability to travel, and a Diploma/Graduate degree in Electrical, Electronics or Biomedical Engineering.

Qualifications

• Diploma or graduate in Electrical, Electronics, Mechanical or Biomedical Engineering.
• 2–5 years of relevant experience in medical equipment servicing.
• Prior experience with OT Tables / OT Lights preferred.
• Willing to undertake frequent field travel across North India.
• Valid driving licence preferred.

Responsibilities

• Repair, troubleshoot and service OT Tables & OT Lights at customer locations.
• Handle installation, commissioning and product demonstrations.
• Attend customer complaints and ensure timely resolution.
• Identify defective parts and recommend repair/replacement.
• Prepare Service Reports, Installation Reports & Quality Certificate Reports.
• Prepare and maintain AMC/CMC documents, quotations and service records.
• Regularly update customer/service activities in CRM.
• Identify and generate opportunities for AMC, CMC, paid services and spare parts.
• Maintain proper records of spare parts, tools and service equipment.
• Coordinate with the Service Head, Sales Team and Factory/Technical Team.
• Maintain strong customer relationships and ensure customer satisfaction.

Skills

OT Table repair

Troubleshooting

Customer handling

CRM usage

MS Excel

Education

Diploma in Electrical/Electronics/BME

Graduate in Electrical/Electronics/ME

Job description

JOB DESCRIPTION

BIO MEDICAL SERVICE ENGINEER

Department: After Sales Services

Location: North India

Experience: 2- 5 Years

Qualification: Diploma / Graduate Electrical, Electronics, Biomedical Engineering

Travel: Travel across North India

ROLE SUMMARY

We are looking for a technically skilled and customer-focused Sales & Service Engineer who can independently handle repair, installation, demonstration and servicing of OT Tables & OT Lights, while also contributing to AMC, CMC and service revenue

generation.

KEY RESPONSIBILITIES

• Repair, troubleshoot and service OT Tables & OT Lights at customer locations.
• Handle installation, commissioning and product demonstrations.
• Attend customer complaints and ensure timely resolution.
• Identify defective parts and recommend repair/replacement.
• Prepare Service Reports, Installation Reports & Quality Certificate Reports.
• Prepare and maintain AMC/CMC documents, quotations and service records.
• Regularly update customer/service activities in CRM.
• Identify and generate opportunities for AMC, CMC, paid services and spare parts.
• Maintain proper records of spare parts, tools and service equipment.
• Coordinate with the Service Head, Sales Team and Factory/Technical Team.
• Maintain strong customer relationships and ensure customer satisfaction.

REQUIRED SKILLS

• Hands-on experience in repairing OT Tables & OT Lights.
• Good knowledge of electrical, mechanical and basic electronic systems.
• Strong troubleshooting and problem-solving ability.
• Excellent communication and customer-handling skills.
• Good documentation and reporting skills.
• Proficiency in MS Excel, MS Word & CRM software.
• Willingness to travel extensively across North India.
• Ability to work independently at customer sites.
• Strong commercial approach with ability to generate service revenue.

ELIGIBILITY

• Diploma / Graduate in Electrical, Electronics, Mechanical or Biomedical Engineering.
• 2 - 5 years of relevant experience, preferably in medical equipment servicing.
• Prior experience with OT Tables / OT Lights will be strongly preferred.
• Must be willing to undertake frequent field travel.
• Valid driving licence preferred.

The ideal candidate should not only be a good service engineer, but also have the ability to identify customer requirements and convert service role & responsibilities .