Service Engineer

Avana Medical Devices Pvt. Ltd; Mumbai; On-site; INR 450,000 - 750,000; Full time

Job summary

Avana Medical Devices Pvt. Ltd. in Mumbai is seeking a skilled Service Engineer with 3 to 5 years of hands-on experience in installing, maintaining, and repairing minimally invasive surgical equipment used in arthroscopy, spine, and related procedures.

The role combines field service at customer sites with in-house support, requiring strong diagnostic, troubleshooting, and customer service skills. You will travel for breakdowns, PMS, AMC/CMC, and live surgery support, while ensuring regulatory

Qualifications

• Bachelor's degree in Biomedical Engineering, Electronics, or related technical field.
• 3 to 5 years of experience in servicing endoscopy or medical equipment (mandatory).
• Hands-on experience with endoscopy systems, imaging devices, surgical towers, or similar medical technology.
• Strong diagnostic, troubleshooting, and communication skills.
• Ability to travel and work flexible hours when needed.

Responsibilities

• Install endoscopy and surgical equipment at customer sites as per manufacturer standards.
• Perform Periodic Maintenance Service (PMS), Annual/Comprehensive Maintenance Contracts (AMC/CMC), and routine performance checks.
• Conduct breakdown service and ensure minimal downtime for hospital equipment.
• Execute in-house service including board-level and chip-level troubleshooting for Arthrex and Riwo Spine related devices.
• Identify, repair, and replace faulty or worn-out components while ensuring equipment safety and reliability.
• Follow regulatory and manufacturer guidelines for all service activities.
• Maintain accurate records of all service activities, equipment status, and service history.
• Monitor and manage inventory of spare parts, tools, and consumables for timely and effective repair operations.
• Provide clear and effective technical communication to non-technical hospital staff and end users.
• Train clinicians, nurses, and technicians on the proper use and maintenance of equipment.
• Offer after-sales technical support to hospitals, business partners, and biomedical teams.
• Work collaboratively with biomedical engineers, business partners, and manufacturer representatives.
• Travel as required for breakdown service, PMS, AMC/CMC, cadaver programs, and live surgery support.

Job description

Mumbai |3-5 Years | Field + In-house Service

About the Role

We are seeking a skilled Service Engineer with 3 to 5 years of experience in installing, maintaining, and repairing minimally invasive surgical equipment. The role is based in Mumbai and requires hands-on technical expertise, strong customer service orientation, and the ability to support advanced medical devices used in arthroscopy, spine, and related surgical procedures.

KEY RESPONSIBILITIES

01 INSTALLATION & MAINTENANCE

Install endoscopy and surgical equipment at customer sites as per manufacturer standards.

Perform Periodic Maintenance Service (PMS), Annual/Comprehensive Maintenance Contracts (AMC/CMC), and routine performance checks.

Conduct breakdown service and ensure minimal downtime for hospital equipment.

02 TECHNICAL SERVICE & REPAIRS

Execute in-house service including board-level and chip-level troubleshooting for Arthrex and Riwo Spine related devices.

Identify, repair, and replace faulty or worn-out components while ensuring equipment safety and reliability.

Follow regulatory and manufacturer guidelines for all service activities.

03 DOCUMENTATION & INVENTORY MANAGEMENT

Maintain accurate records of all service activities, equipment status, and service history.

Monitor and manage inventory of spare parts, tools, and consumables for timely and effective repair operations.

04 CUSTOMER TRAINING & SUPPORT

Provide clear and effective technical communication to non-technical hospital staff and end users.

Train clinicians, nurses, and technicians on the proper use and maintenance of equipment.

Offer after-sales technical support to hospitals, business partners, and biomedical teams.

05 COLLABORATION & FIELD SUPPORT

Work collaboratively with biomedical engineers, business partners, and manufacturer representatives.

Travel as required for breakdown service, PMS, AMC/CMC, cadaver programs, and live surgery support.

Be available for after-hours service when scheduled or during emergencies.

Qualifications

• Bachelor's degree in Biomedical Engineering, Electronics, or related technical field.
• 3 to 5 years of experience in servicing endoscopy or medical equipment (mandatory).
• Hands-on experience with endoscopy systems, imaging devices, surgical towers, or similar medical technology.
• Strong diagnostic, troubleshooting, and communication skills.
• Ability to travel and work flexible hours when needed.