Billing & Collections (FTL) - Mumbai

Delhivery; Mumbai; Hybrid; INR 450,000 - 650,000; Full time

Job summary

Delhivery is seeking a Collections Associate to manage and collect overdue dues. You will investigate historical data on invoices, follow up with clients for outstanding amounts, and work with the collection manager to resolve billing issues.

Maintain daily AR status reports and transaction histories, while responding to client queries via email or phone. Ideal candidates have strong English communication, high energy, ability to work in a fast-paced environment, and proficiency in MS Excel.

Qualifications

• Must have strong English communication skills.
• Proficient in MS Excel / Spreadsheet.
• Able to thrive in a fast-paced work environment.
• Immediate joiners from HQ preferred.

Responsibilities

• Work with the collection manager to manage and collect outstanding dues.
• Investigate historical data for each debt / invoice.
• Follow up with clients for overdue amounts.
• Resolve billing and collection-related issues with clients.
• Maintain daily reports of collection activity and accounts receivable status.
• Maintain records of history of each transaction.
• Respond to client queries by mail or phone.

Skills

English proficiency (verbal & written)

MS Excel

Fast-paced work attitude

High energy

Willingness to learn

Resilience

Currency knowledge

Tools

MS Office

Job description

Work with the collection manager to manage and collect the Dues.

• Investigate historical data for each debt / Invoice.
• Follow up with a client for the overdue amount.
• Take quick action to encourage timely debt payments.
• Resolve billing and collection-related issues with clients.
• Maintain daily report of collection activity & accounts receivable status.
• Maintain a record of the history of each transaction.
• Reply to the client query and concern received from the client by mail or telecall.

Requirements

• Ability to start work immediately from our office HQ.
• Hunger to learn & resilience to get things done.
• Good command of English. both verbal and written.
• High energy level to navigate in a fast-paced work environment.
• Tech savvy and ability to scale up on MS Office especially Excel / Spreadsheet.
• Comfortable working with targets.
• Knowledge of Currency.