Manager - B2B Collections (Mumbai)

Delhivery; Mumbai; On-site; INR 300,000 - 420,000; Full time

Job summary

Delhivery in Mumbai seeks a debt collection associate to manage dues and interact with clients to recover overdue payments, while maintaining accurate accounts receivable records.

You will investigate historical data, follow up on overdue amounts, and resolve billing issues, using MS Excel and strong English communication in a fast-paced office environment.

Qualifications

• Strong English skills, both written and spoken.
• Excellent communication skills and ability to articulate issues clearly.
• Proven track record of meeting targets in a fast-paced environment.
• Flexible and capable of learning quickly in a dynamic setting.

Responsibilities

• Work with the collection manager to manage and collect the Dues.
• Investigate historical data for each debt / Invoice.
• Follow up with a client for the overdue amount.
• Take quick action to encourage timely debt payments.
• Resolve billing and collection-related issues with clients.
• Maintain daily report of collection activity & accounts receivable status.
• Maintain a record of the history of each transaction.
• Reply to the client query and concern received from the client by mail or telecall.

Skills

English fluency

Communication skills

Target achievement

Resilience

Tools

MS Excel

Job description

Job Responsibility

• Work with the collection manager to manage and collect the Dues.
• Investigate historical data for each debt / Invoice.
• Follow up with a client for the overdue amount.
• Take quick action to encourage timely debt payments.
• Resolve billing and collection-related issues with clients.
• Maintain daily report of collection activity & accounts receivable status.
• Maintain a record of the history of each transaction.
• Reply to the client query and concern received from the client by mail or telecall.

Requirement

• Ability to start work immediately from our office HQ.
• Hunger to learn & resilience to get things done.
• Good command of English. both verbal and written.
• High energy level to navigate in a fast-paced work environment.
• Tech savvy and ability to scale up on MS Office especially Excel / Spreadsheet.
• Comfortable working with targets.

. Knowledge of Currency.