Collections Executive - Mumbai (Work from Office) - Start in May 2026

TSI - Transworld Systems Inc.; Mumbai; On-site; INR 223,200 - 390,600; Full time

Benefits offered by this job

Paid training

Team-oriented work environment

Growth opportunity

Generous incentive opportunity

Comprehensive benefits package

Transport facility provided

Working 5 days per week

Job summary

TSI - Transworld Systems Inc. in Mumbai is looking for a full-time employee for a night shift position focusing on debt collection. The ideal candidate will have strong English skills and 3-5 years of international collections experience. Key responsibilities include contacting debtors and handling inbound calls regarding overdue accounts.

The role offers a comprehensive benefits package, including paid training and incentives, working five days a week.

Qualifications

• 3-5 years of international collections experience required (U.S., U.K., AUS, UAE, EUR).
• Experience in credit card collections is a plus.
• Must follow a set schedule including breaks and lunches.
• Knowledge of FDCPA and collection laws preferred.

Responsibilities

• Contact debtors to discuss overdue accounts and negotiate payment options.
• Handle inbound calls from debtors and provide payment solutions.
• Explain payment plans and the importance of timely payments.
• Research and resolve disputed balances.
• Ensure compliance with debt collection laws and regulations.

Skills

English proficiency (written & verbal)

Negotiation skills

Active listening

Computer navigation

Experience in collections

Sales or retention experience

Education

HSC or 10+2 – diploma/graduation

Tools

Automated dialers

Job description

English language proficiency is required for this role. This position is full-time and requires working from the office. It follows a U.S. schedule for the India night shift (5:30 PM – 2:30 AM or 6:30 PM – 3:30 AM).

Work Location

This is a Work from Office/Hybrid position located at 7th Floor, Vishwaroop IT Park, Sector 30‑A, Vashi, Navi Mumbai – 400705.

Shift: Night.

Contact: Saiqa 859 157 8918.

Pay: ₹20,000.00 – ₹35,000.00 per month.

Why Consider TSI (TSI family of companies)

• Paid training
• Team‑oriented work environment
• Growth opportunity
• Generous incentive opportunity
• Comprehensive benefits package, including medical insurance, paid time off, and paid holidays
• Transport facility (as per policy and shift) – Transportation provided
• Working 5 days per week

After submission of your application, you will receive an email to complete a virtual interview via our online interviewing platform Harver. This online interview must be completed for prompt consideration of employment applications as it replaces the first phone screen.

In This Role, You Will

• Contact debtors to discuss overdue accounts and negotiate payment options.
• Handle inbound calls from debtors and provide payment solutions.
• Explain payment plans and the importance of timely payments.
• Update account notes accurately and adjust statuses per guidelines.
• Research and resolve disputed balances.
• Review accounts to be recommended for closure and assist in report preparation.
• Adhere to all applicable laws and regulations related to debt collection.
• Participate in team meetings and suggest process improvements.
• Ensure compliance with debt collection laws and regulations.

Ideal Candidate Qualifications

• Strong English skills (written & verbal).
• Experience in credit card collections is a plus.
• Collections, sales, or retention experience required.
• 3‑5 years of international collections experience (U.S., U.K., AUS, UAE, EUR) required.
• Must follow a set schedule, including breaks and lunches.
• Strong communication, negotiation, and active listening skills.
• Proficient in computer navigation.
• Experience with automated dialers preferred.
• HSC or 10+2 – diploma/graduation required.
• Knowledge of FDCPA and collection laws preferred.

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.