Senior Associate - Collections (Mumbai)

Delhivery; Mumbai; On-site; INR 250,000 - 420,000; Full time

Job summary

Delhivery in Mumbai is seeking a collections associate to work with the collection manager to manage and collect dues, investigate historical data for each debt, and follow up with clients for overdue amounts.

The role requires high energy, strong English communication, resilience, and proficiency in MS Excel to maintain reports and track accounts receivable in a fast-paced, target-driven environment.

Qualifications

• Excellent command of English, both verbal and written.
• Ability to start work immediately from HQ.
• Demonstrated energy and resilience in a fast-paced environment.
• Comfortable working with targets and performance metrics.
• Tech savvy with MS Excel and Office tools.

Responsibilities

• Work with the collection manager to manage and collect the Dues.
• Investigate historical data for each debt / Invoice.
• Follow up with a client for the overdue amount.
• Take quick action to encourage timely debt payments.
• Resolve billing and collection-related issues with clients.
• Maintain daily report of collection activity & accounts receivable status.
• Maintain a record of the history of each transaction.
• Reply to the client query and concern received from the client by mail or telecall.

Skills

English Proficiency

High Energy

Willingness to Learn

Resilience

Target Driven

Tools

MS Excel

MS Office

Job description

Role & responsibilities:

• Work with the collection manager to manage and collect the Dues.
• Investigate historical data for each debt / Invoice.
• Follow up with a client for the overdue amount.
• Take quick action to encourage timely debt payments.
• Resolve billing and collection-related issues with clients.
• Maintain daily report of collection activity & accounts receivable status.
• Maintain a record of the history of each transaction.
• Reply to the client query and concern received from the client by mail or telecall.

Requirement:

• Ability to start work immediately from our office HQ.
• Hunger to learn & resilience to get things done.
• Good command of English. both verbal and written.
• High energy level to navigate in a fast-paced work environment.
• Tech savvy and ability to scale up on MS Office especially Excel / spreadsheet.
• Comfortable working with targets.