Bilingual Customer Support Representative

Square Business Services Pvt Ltd; Hyderabad; On-site; INR 201,000 - 357,000; Full time

Job summary

Square Business Services Pvt Ltd in Hyderabad, India is seeking a bilingual Customer Support Representative fluent in Hindi and English to assist customers via phone, email, and chat. You will address inquiries, provide product information, and document interactions in our CRM.

Ideal candidates possess excellent communication skills, empathy, and a willingness to learn. This role offers an opportunity to start a career in customer service with a dynamic team focused on delivering outstanding

Qualifications

• Fluency in Hindi and English (written and verbal).
• Strong communication and interpersonal skills.
• Ability to handle customer complaints with empathy and professionalism.
• Basic computer skills; familiarity with CRM software is a plus.
• Positive attitude and willingness to learn.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in Hindi and English.
• Provide accurate information about products and services and resolve issues.
• Document customer interactions and feedback in the CRM system.
• Collaborate with team members to improve service delivery and customer experience.
• Participate in training sessions to enhance product knowledge and customer service skills.

Skills

Hindi-English bilingual

Strong communication

Empathy and professionalism

CRM familiarity

Willingness to learn

Tools

CRM software

Job description

We are seeking a Bilingual Customer Support Representative to join our team in Andhra Pradesh. The ideal candidate will be fluent in both Hindi and English, providing exceptional support to our diverse customer base. This role is crucial in ensuring customer satisfaction and maintaining our company's reputation for outstanding service.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in both Hindi and English.
• Provide accurate information regarding products and services, resolving issues efficiently.
• Document customer interactions and feedback in our CRM system.
• Collaborate with team members to improve service delivery and customer experience.
• Participate in training sessions to enhance product knowledge and customer service skills.

Required Skills

• Fluency in Hindi and English, both written and verbal.
• Strong communication and interpersonal skills.
• Ability to handle customer complaints with empathy and professionalism.
• Basic computer skills and familiarity with CRM software is a plus.
• A positive attitude and a willingness to learn.

This is an excellent opportunity for individuals looking to start their career in customer service, especially those who are bilingual. Join us in delivering exceptional service to our customers and be a part of our dynamic team.