Spanish-Speaking Customer Support Professional ( US Banking Process )

Shashwath Solution; Dadri; Presencial; INR 200 000 - 320 000; Tempo integral

Resumo da oferta

Shashwath Solution is seeking skilled professionals fluent in Spanish to join our dynamic team for US banking support. The role requires effective communication in Spanish and English to ensure customer satisfaction and smooth handling of banking queries.

Responsibilities include assisting Spanish-speaking clients via phone, email, and chat; resolving inquiries; updating records; and collaborating with cross-functional teams to provide solutions.

Qualificações

• Fluency in Spanish (minimum B2) and English required.
• At least 6 months of BPO experience.
• Strong analytical and communication skills.
• Experience in financial services is a plus.
• Ability to work in a fast-paced environment and meet targets.

Responsabilidades

• Provide effective and timely support to Spanish-speaking clients via multiple channels (phone, email, chat).
• Assist customers with banking inquiries, troubleshooting, and guiding them through various banking processes.
• Ensure accurate and efficient resolution of client queries while maintaining high-quality customer service standards.
• Collaborate with cross-functional teams to resolve complex issues and provide optimal solutions.
• Maintain clear communication and update customer records as needed.
• Participate in training and continuous development to stay updated on product and process changes.

Conhecimentos

Spanish B2+

English fluency

Communication

Problem solving

Descrição da oferta de emprego

We are seeking skilled professionals proficient in Spanish to join our dynamic team.

This is an exciting opportunity for individuals passionate about providing exceptional support to Spanish-speaking clients in the US Banking process.

The ideal candidate will be responsible for communicating effectively in both Spanish and English, ensuring customer satisfaction and smooth handling of banking-related queries.

Key Responsibilities

• Provide effective and timely support to Spanish-speaking clients via multiple channels (phone, email, chat).
• Assist customers with banking inquiries, troubleshooting issues, and guiding them through various banking processes.
• Ensure accurate and efficient resolution of client queries while maintaining high-quality customer service standards.
• Collaborate with cross-functional teams to resolve complex issues and provide optimal solutions.
• Maintain clear communication and update customer records as needed.
• Participate in training and continuous development to stay updated on product and process changes.

Qualifications

• Fluency in Spanish (Minimum B2 Level) and English is required for this role.
• A minimum of 6 months of experience in a BPO environment is mandatory.
• Strong analytical, problem-solving, and communication skills.
• Previous experience in process management or handling customer issues in a financial services context will be an advantage.
• Ability to work in a fast-paced environment and meet targets.
• Strong attention to detail and organizational skills.