Spanish-Speaking Customer Support Professional ( US Banking Process )

Shashwath Solution; Pune District; Remote; INR 335,000 - 502,000; Full time

Job summary

Shashwath Solution is seeking skilled professionals fluent in Spanish to join our support team. The role focuses on assisting Spanish-speaking clients in US banking processes, delivering clear communication in both Spanish and English, and ensuring customer satisfaction.

The ideal candidate has at least 6 months of BPO experience, strong problem-solving abilities, and attention to detail, with the ability to work in a fast-paced environment and meet targets.

Qualifications

• Fluency in Spanish (minimum B2) and English required.
• At least 6 months of experience in a BPO environment is mandatory.
• Experience in financial services context is an advantage.

Responsibilities

• Provide effective and timely support to Spanish-speaking clients via multiple channels (phone, email, chat).
• Assist customers with banking inquiries, troubleshooting issues, and guiding them through various banking processes.
• Ensure accurate and efficient resolution of client queries while maintaining high-quality customer service standards.
• Collaborate with cross-functional teams to resolve complex issues and provide optimal solutions.
• Maintain clear communication and update customer records as needed.
• Participate in training and continuous development to stay updated on product and process changes.

Skills

Spanish fluency

English proficiency

BPO experience

Communication skills

Analytical skills

Problem-solving

Financial services context (advantage)

Job description

We are seeking skilled professionals proficient in Spanish to join our dynamic team.

This is an exciting opportunity for individuals passionate about providing exceptional support to Spanish-speaking clients in the US Banking process.

The ideal candidate will be responsible for communicating effectively in both Spanish and English, ensuring customer satisfaction and smooth handling of banking-related queries.

Key Responsibilities

• Provide effective and timely support to Spanish-speaking clients via multiple channels (phone, email, chat).
• Assist customers with banking inquiries, troubleshooting issues, and guiding them through various banking processes.
• Ensure accurate and efficient resolution of client queries while maintaining high-quality customer service standards.
• Collaborate with cross-functional teams to resolve complex issues and provide optimal solutions.
• Maintain clear communication and update customer records as needed.
• Participate in training and continuous development to stay updated on product and process changes.

Qualifications

• Fluency in Spanish (Minimum B2 Level) and English is required for this role.
• A minimum of 6 months of experience in a BPO environment is mandatory.
• Strong analytical, problem-solving, and communication skills.
• Previous experience in process management or handling customer issues in a financial services context will be an advantage.
• Ability to work in a fast-paced environment and meet targets.
• Strong attention to detail and organizational skills.