Banking Operations Senior Representative

NTT DATA BUSINESS SOLUTIONS; Chennai District; On-site; INR 180,000 - 240,000; Full time

Job summary

NTT DATA BUSINESS SOLUTIONS in Chennai invites applications for a Customer Support Executive with 0–3 years experience. The role focuses on handling customer inquiries, documenting interactions, and ensuring high-quality service. Fluency in English and strong written communication are essential.

Proficiency in MS Excel and Word is preferred. Shift-based work is required. Candidates with a UG degree and a customer-service mindset will fit well.

Qualifications

• 0–3 years of experience in customer support BPO is preferred.
• Good customer support experience or experience as a Client Service Representative.
• Email and handling skills, articulate requirements clearly in communication.
• Familiarity with computer systems and basic user experience.
• Customer orientation and ability to adapt/respond to different customer responses.
• Excellent communication and writing skills.
• University degree or equivalent with 3+ years of formal studies in any UG degree.
• Ability to work scheduled shifts.
• Ability to communicate (oral/written) effectively in English with clients.
• MS Excel basics and MS Word skills.

Skills

Customer support

Client service

Email communication

Written communication

Oral communication

Adaptability

English proficiency

Scheduled shifts

Education

University degree (UG)

Tools

MS Word

MS Excel basics

Job description

• 0 - 3 Years of experience in Customer Support BPO is preferred
• Good customer support experience or experience as a Client Service Representative
• Email and handling skills, able to articulate the requirement and coherent in communication.
• Familiarity with computer systems and basic user experience
• Customer orientation and ability to adapt/respond to different types of responses from the customer.
• Excellent communication and writing skills
• University degree or equivalent that required 3+ years of formal studies in any UG degree.
• Ability to work scheduled shifts.
• Ability to communicate (oral/written) effectively in English to exchange information with our client.
• Skills in MS Excel basics and MS Word.