Banking Operations Senior Associate

NTT DATA, Inc.; India; On-site; INR 350,000 - 520,000; Full time

Job summary

NTT DATA, Inc. is seeking a Graduate with 3–5 years of international BPO banking experience to join the KYC/AML team. The role requires strong English communication, strict SLA adherence, and the ability to lead as a process expert within a collaborative environment.

You will monitor SLAs, address complex issues, coordinate with teammates, and participate in ongoing training. Night shifts may be required as part of operations.

Qualifications

• Graduate with 3–5 years in an international BPO banking environment.
• Strong understanding of KYC/AML concepts and processes.
• Excellent oral and written English communication.

Responsibilities

• Maintain the necessary SLAs and report to the team manager regularly.
• Anticipate problems and deviate from standard practices when needed.
• Resolve complex issues using process knowledge and collaborate with the team.
• Follow project requirements and contribute to department objectives.
• Adhere to technical protocols and standard operating procedures.
• Communicate effectively with team members and coordinate information.
• Participate in training programs based on business needs.
• Attend team meetings or customer calls when required.
• Perform quality audits based on process requirements.

Skills

KYC/AML/CDD

SLA management

English communication

Team leadership

Process expertise

Education

Graduate

Job description

• Graduate (Any) with minimum of 3 - 5 years of work experience in an international BPO Banking process.
  • Excellent understanding or an SME of KYC/AML/CDD experience is mandatory
  • Flexible to work in night Shifts
  • Excellent Oral & Communication skills in English
• Strong understanding of KYC/AML concepts/process
  • Maintain the necessary SLA's and report out to the team manager on a regular basis
  • Anticipates problems and recognizes when to deviate from standard practices
  • Seeking assistance or to resolve complex issues with the help of process knowledge
  • Adhere to project requirements and department objectives
  • To follow technical protocols and general procedures guided by department objectives
  • Effectively communicate to coordinate job specific information and to collaborate with team members
  • Participating in the training programs based on business needs
  • Attending team meetings or customer calls (if required)
  • To perform Quality Audits based on process requirements
• Should be able to lead the team as a process expert and lead