Banking Operations Senior Associate

NTT DATA North America; Dadri; On-site; INR 350,000 - 550,000; Full time

Job summary

NTT DATA North America is seeking graduates with 3-5 years of international BPO Banking experience and strong KYC/AML knowledge for shift-based operations.

The role requires excellent English communication, adherence to SLAs, and the ability to lead a team as a process expert while maintaining alignment with department objectives and client expectations.

Qualifications

• Must have familiarity with KYC/AML/CDD concepts and processes.
• Strong English oral and written communication skills required.
• Willingness to work night shifts as part of international business operations.

Responsibilities

• Maintain necessary SLAs and report progress to the team manager regularly.
• Lead and support the team as a process expert when needed.
• Participate in training programs and attend team meetings or calls as required.
• Ensure adherence to project requirements and departmental objectives.
• Coordinate information and collaborate with team members to resolve issues.

Skills

KYC/AML/CDD concepts

English communication

Night shift flexibility

Education

Graduate

Job description

• Graduate (Any) with minimum of 3 - 5 years of work experience in an international BPO Banking process.
• Excellent understanding or an SME of KYC/AML/CDD experience is mandatory
• Flexible to work in night Shifts
• Excellent Oral & Communication skills in English
• Strong understanding of KYC/AML concepts/process
• Maintain the necessary SLA’s and report out to the team manager on a regular basis
• Anticipates problems and recognizes when to deviate from standard practices
• Seeking assistance or to resolve complex issues with the help of process knowledge
• Adhere to project requirements and department objectives
• To follow technical protocols and general procedures guided by department objectives
• Effectively communicate to coordinate job specific information and to collaborate with team members
• Participating in the training programs based on business needs
• Attending team meetings or customer calls (if required)
• To perform Quality Audits based on process requirements
• Should be able to lead the team as a process expert and lead