Customer Support Executive

Linx INC; Hyderabad; On-site; INR 180,000 - 240,000; Full time

Job summary

Linx INC in Hyderabad is seeking a Customer Care Specialist to handle inbound calls about banking products. You will respond to inquiries, resolve issues, and aim for high customer satisfaction with professional communication.

The role includes identifying customer needs, cross-selling products, and maintaining accuracy in interactions. Candidates with 0–1 year experience and good language skills are preferred.

Qualifications

• Graduates are eligible to apply.
• SVAR Score: 50 & above.
• Regional language proficiency preferred.
• Basic computer knowledge and familiarity with MS Office tools.
• Strong telephone etiquette and active listening skills.
• Sound decision-making, numerical ability.
• Customer-oriented mindset with patience and empathy.
• Looking for candidates between 0 -1 year of expierence.

Responsibilities

• Handle inbound customer calls and provide accurate information regarding banking products and services.
• Clarify customer queries and determine appropriate solutions.
• Research, troubleshoot, and resolve issues efficiently.
• Escalate unresolved queries to the appropriate department when needed.
• Complete transactions and maintain accurate documentation.
• Cross-sell suitable banking products based on customer requirements.

Skills

SVAR Score 50+

Regional language proficiency

MS Office

Telephone etiquette

Active listening

Numerical ability

Customer-centric

Education

Graduates eligible

Tools

MS Office

Job description

Shift time : 6 days a week, 1 rotational week off

Description:

Customer Care Specialists are responsible for managing inbound calls from customers regarding a wide range of banking products and services. They respond to inquiries, resolve issues, and ensure high levels of customer satisfaction through professional communication and service delivery.

The role also includes identifying customer needs, cross-selling relevant products, and maintaining accuracy and service quality in every interaction.

Specialists must possess excellent communication abilities, a strong grasp of customer handling, and the capability to manage both service and sales conversations effectively.

Key Responsibilities

• Handle inbound customer calls and provide accurate information regarding banking products and services.
• Clarify customer queries and determine appropriate solutions.
• Research, troubleshoot, and resolve issues efficiently.
• Escalate unresolved queries to the appropriate department when needed.
• Complete transactions and maintain accurate documentation.
• Cross-sell suitable banking products based on customer requirements.

Education

Graduates are eligible to apply

• SVAR Score: 50 & above
• Regional language proficiency preferred
• Basic computer knowledge and familiarity with MS Office tools
• Strong telephone etiquette and active listening skills
• Sound decision-making, logical reasoning, and numerical ability
• Customer-oriented mindset with patience and empathy
• Looking for candidates between 0 -1 year of expierence