Banking Operations Senior Representative

NTT DATA, Inc.; Chennai District; On-site; INR 280,000 - 360,000; Full time

Job summary

NTT DATA, Inc. in Chennai is seeking a Banking Operations Senior Representative to support clients in a fast-paced banking operations and customer service environment. The role involves handling emails, articulating requirements clearly, and maintaining high standards of customer care.

Ideal candidates have 0–3 years in customer support, strong written and oral English, and basic MS Excel/Word skills. Flexibility for shifts and a client-focused mindset are essential for success in this role.

Qualifications

• 0–3 years of experience in customer support or BPO
• Good customer support or client service experience
• Email and handling skills, able to articulate requirements clearly
• Familiarity with computer systems and basic user experience
• Customer orientation and ability to adapt/respond to different types of customer responses
• Excellent communication and writing skills
• University degree or equivalent with 3+ years of formal studies
• Ability to work scheduled shifts
• Excellent English communication (oral/written) with client
• MS Excel basics and MS Word proficiency

Skills

Communication

Written communication

Customer support

English fluency

Education

Bachelor's degree

Tools

MS Excel

MS Word

Job description

Banking Operations Senior Representative

• 0 – 3 Years of experience in Customer Support BPO is preferred
• Good customer support experience or experience as a Client Service Representative
• Email and handling skills, able to articulate the requirement and coherent in communication.
• Familiarity with computer systems and basic user experience
• Customer orientation and ability to adapt/respond to different types of responses from the customer.
• Excellent communication and writing skills
• University degree or equivalent that required 3+ years of formal studies in any UG degree.
• Ability to work scheduled shifts.
• Ability to communicate (oral/written) effectively in English to exchange information with our client.
• Skills in MS Excel basics and MS Word.