Banking Operations Senior Associate

NTT DATA, Inc.; Dadri; On-site; INR 300,000 - 540,000; Full time

Job summary

NTT DATA, Inc. seeks a seasoned professional with 3–5 years in an international banking BPO to lead KYC/AML processes. The role requires strong English communication and SME-level KYC/AML knowledge, with flexibility for night shifts where needed.

The candidate will maintain SLAs, mentor the team as a process expert, and participate in training and client calls as required.

Qualifications

• Graduate (Any) with a minimum of 3-5 years of work experience in an international BPO Banking process.
• SME of KYC/AML/CDD experience (mandatory).
• Excellent oral and communication skills in English.
• Strong understanding of KYC/AML concepts and processes.

Responsibilities

• Maintain the necessary SLAs and report to the team manager on a regular basis.
• Lead the team as a process expert and provide leadership.
• Attend team meetings or customer calls (if required).
• Perform quality audits based on process requirements.
• Adhere to project requirements and department objectives.
• Follow technical protocols and general procedures guided by department objectives.
• Communicate to coordinate job‑specific information and collaborate with team members.
• Participate in training programs based on business needs.

Skills

KYC/AML knowledge

English communication

Process expertise

Education

Graduate (Any)

Job description

Responsibilities & Qualifications

• Graduate (Any) with a minimum of 3-5 years of work experience in an international BPO Banking process.
• Excellent understanding or SME of KYC/AML/CDD experience (mandatory).
• Flexible to work night shifts.
• Excellent oral and communication skills in English.
• Strong understanding of KYC/AML concepts and processes.
• Maintain the necessary SLAs and report to the team manager on a regular basis.
• Anticipate problems and recognize when to deviate from standard practices.
• Seek assistance or resolve complex issues with the help of process knowledge.
• Adhere to project requirements and department objectives.
• Follow technical protocols and general procedures guided by department objectives.
• Effectively communicate to coordinate job‑specific information and collaborate with team members.
• Participate in training programs based on business needs.
• Attend team meetings or customer calls (if required).
• Perform quality audits based on process requirements.
• Lead the team as a process expert and provide leadership.