Banking Operations Analyst

NTT DATA BUSINESS SOLUTIONS; Dadri; On-site; INR 600,000 - 900,000; Full time

Job summary

NTT DATA BUSINESS SOLUTIONS is seeking a Graduate with 3–5 years of international BPO banking experience to act as a KYC/AML SME. You will maintain SLAs, guide complex issues, and lead process improvements while coordinating with team members in night shifts.

The role requires strong English communication and solid knowledge of KYC/AML concepts, with the ability to train, audit, and drive department objectives.

Qualifications

• Graduate with 3–5 years in an international BPO banking environment.
• Mandatory KYC/AML/CDD experience.
• Willingness to work night shifts.
• Excellent oral and written English communication.
• Strong understanding of KYC/AML concepts and processes.

Responsibilities

• Maintain the required SLAs and report to the team manager regularly.
• Anticipate issues and know when to deviate from standard practices.
• Seek guidance for complex issues with process knowledge.
• Adhere to project requirements and department objectives and follow protocols.
• Effectively communicate to coordinate information and collaborate with team members.
• Participate in training programs based on business needs.
• Attend team meetings or customer calls as required.
• Perform quality audits based on process requirements.
• Lead a team as a SME when needed.

Skills

KYC/AML

Team leadership

English communication

Quality audits

Process knowledge

Education

Graduate (any)

Job description

Graduate (Any) with minimum of 3 - 5 years of work experience in an international BPO Banking process.
Excellent understanding or an SME of KYC/AML/CDD experience is mandatory
Flexible to work in night Shifts
Excellent Oral & Communication skills in English

Strong understanding of KYC/AML concepts/process
Maintain the necessary SLAs and report out to the team manager on a regular basis
Anticipates problems and recognizes when to deviate from standard practices
Seeking assistance or to resolve complex issues with the help of process knowledge
Adhere to project requirements and department objectives
To follow technical protocols and general procedures guided by department objectives
Effectively communicate to coordinate job specific information and to collaborate with team members
Participating in the training programs based on business needs
Attending team meetings or customer calls (if required)
To perform Quality Audits based on process requirements

• Candidate should also be able to lead a team as a SME