Senior Associate - Branch Operations

IDFC FIRST Bank; Delhi; On-site; INR 600,000 - 800,000; Full time

Job summary

IDFC FIRST Bank in Delhi seeks a Senior Associate - Branch Operations to support Trade Finance, GBO, KYC and CMS processes, ensuring timely, accurate handling of daily branch operations. You will assist the Team Manager and lead by example, driving compliance and high-quality client service.

The role demands solid knowledge of banking operations, attention to detail, and the ability to coordinate with internal teams and external stakeholders to minimize risk and improve service levels.

Qualifications

• Bachelor's degree in any stream with banking exposure.
• 3–6 years of banking experience including KYC, trade finance, CMS.

Responsibilities

• Handle Trade Finance, GBO, KYC, CMS, and Clearing operations.
• Ensure quick turnaround and error-free processing of transactions.
• Monitor customer calls/queries to meet expectations.
• Perform daily reconciliation of transactions.
• Maintain inventory records for instruments like DD, cheques, bank guarantees.
• Publish periodical reports/MIS for branch operations.
• Support supervisor in day-to-day operations.

Skills

Banking operations

KYC

Trade Finance

CMS

Customer service

Education

Bachelor's degree

Job description

Job Requirements

Role/ Job Title: Senior Associate - Branch Operations

Function/ Department: Wholesale Banking Operations

Job Purpose

To sustain better client servicing by way of exhibiting superior service delivery for Trade /GBO/CMS/KYC products and using banking expertise to support Business. To act as senior resource in terms of knowledge expertise of different Products. To provide timely support to all business & external stakeholders and to manage their requirements, which should be in tandem with internal process & guidelines. To assist and support Team Manager & Lead to achieve organisational goals as per KPI. To avoid any financial and reputational risk of the bank.

Roles & Responsibilities

• 'Handle operations involving Trade Finance, GBO, KYC, CMS, Clearing with respect to Branch process.
• Responsible for ensuring quick turn-around time and error-free processing of transactions.
• Responsible for monitoring the Customer calls/queries and meeting the oversall customer expectation.
• Performing daily reconciliation of the transactions handled during the day.
• Performing daily reconciliation of internal suspense accounts.
• Ensuring details are properly captured in the Inventory Registers like DD, Cheque, Bank Guarantees etc, as the case may be.
• Demonstrating good product understanding and process knowledge for mentioned products in interactions with customers.
• Ensuring basic hygiene of the operations at the branch interms of Customer Service, Record keeping & Audit.
• Highlighting/Suggesting ideas in area of operations.
• Support /assist Associate in executing day to day operations.
• Ensure all regulatory reporting and adherence to compliance related aspects for branch.
• Driving & publishing periodical reporting / MIS as required by Branch Operation Managers.
• Helps the branch in identification of gaps in SOP and elimination of manual steps.

Educational Qualification

Bachelor’s in Any Stream

Experience

3–6 Years of experience in Banking with a good understanding of General banking operations/KYC/Trade Finanace/CMS.