Banking Operations Analyst

NTT DATA, Inc.; India; On-site; INR 800,000 - 1,200,000; Full time

Job summary

NTT DATA, Inc. in India is seeking a Subject Matter Expert for KYC/AML/CDD in a Banking BPO to work in night shifts. You will leverage experience in KYC/AML processes to support the team and lead quality audits.

The role requires a graduate with 3-5 years for international BPO banking, strong English communication, and the ability to coordinate with stakeholders and attend team meetings.

Qualifications

• Graduate with 3–5 years in international BPO Banking.
• Subject matter expert in KYC/AML/CDD.
• Excellent spoken English.
• Ability to lead and coordinate with teams.
• Willingness to work night shifts.
• Strong understanding of KYC/AML concepts and processes.
• Maintain SLAs and report to team manager.

Responsibilities

• Support the team as a SME and lead.
• Participate in training programs.
• Attend team meetings or customer calls as required.
• Perform Quality Audits based on process requirements.
• Coordinate with stakeholders and ensure compliance.

Skills

KYC/AML knowledge

CDDs

English communication

Quality auditing

SME lead

Night shift

Process adherence

Education

Graduate in Banking/Commerce/BA

Job description

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• Graduate (Any) with minimum of 3 - 5 years of work experience in an international BPO Banking process.
• Excellent understanding or an SME of KYC/AML/CDD experience is mandatory
• Flexible to work in night Shifts
• Excellent Oral & Communication skills in English

• Strong understanding of KYC/AML concepts/process
• Maintain the necessary SLA’s and report out to the team manager on a regular basis
• Anticipates problems and recognizes when to deviate from standard practices
• Seeking assistance or to resolve complex issues with the help of process knowledge
• Adhere to project requirements and department objectives
• To follow technical protocols and general procedures guided by department objectives
• Effectively communicate to coordinate job specific information and to collaborate with team members
• Participating in the training programs based on business needs
• Attending team meetings or customer calls (if required)
• To perform Quality Audits based on process requirements

• Should be able to support the team as a SME and lead