Banking Operations Analyst

NTT DATA, Inc.; Dadri; On-site; INR 600,000 - 900,000; Full time

Job summary

NTT DATA, Inc. in India seeks an experienced KYC/AML SME to lead KYC/CDD processes within an international banking BPO. You will own subject‑matter guidance, ensure compliance with SLAs, and mentor junior staff, with readiness for night shifts as required.

The role demands strong English communication, deep knowledge of KYC/AML concepts, and a track record in BPO banking operations. You will collaborate with teams to resolve complex issues and drive process improvements.

Qualifications

• Minimum 3–5 years of international BPO banking experience.
• Deep SME level knowledge of KYC/AML/CDD concepts.
• Willingness to work night shifts.
• Excellent oral and communication skills in English.
• Strong understanding of KYC/AML concepts/process

Responsibilities

• Maintain the necessary SLAs and report to the team manager on a regular basis
• Anticipate problems and recognize when to deviate from standard practices
• Seek assistance or resolve complex issues with the help of process knowledge
• Adhere to project requirements and department objectives
• Follow technical protocols and general procedures guided by department objectives
• Effectively communicate to coordinate job‑specific information and collaborate with team members
• Participate in training programs based on business needs
• Attend team meetings or customer calls (if required)
• Perform quality audits based on process requirements
• Lead a team as an SME

Skills

KYC/AML SME

English communication

Night shift flexibility

BPO banking process experience

Education

Graduate (Any)

Job description

Qualifications

• Graduate (Any) with minimum 3-5 years of work experience in an international BPO banking process
• Excellent understanding or subject‑matter expert (SME) of KYC/AML/CDD experience
• Flexible to work night shifts
• Excellent oral and communication skills in English
• Strong understanding of KYC/AML concepts/process

Responsibilities

• Maintain the necessary SLAs and report to the team manager on a regular basis
• Anticipate problems and recognize when to deviate from standard practices
• Seek assistance or resolve complex issues with the help of process knowledge
• Adhere to project requirements and department objectives
• Follow technical protocols and general procedures guided by department objectives
• Effectively communicate to coordinate job‑specific information and collaborate with team members
• Participate in training programs based on business needs
• Attend team meetings or customer calls (if required)
• Perform quality audits based on process requirements
• Lead a team as an SME