Banking Operations Senior Associate

NTT DATA North America; Chennai District; On-site; INR 300,000 - 600,000; Full time

Job summary

NTT DATA North America is seeking a Graduate (Any) with 1.6–5 years of experience for an international BPO Banking process. The role requires SME-level KYC/AML/CDD knowledge, excellent English communication, and flexibility to work night shifts.

You will maintain SLAs and coordinate with the team manager, participate in trainings, and contribute to process improvements. The ideal candidate demonstrates strong understanding of KYC/AML concepts, supports issue resolution, and adheres to department

Qualifications

• Must have SME or deep knowledge of KYC/AML/CDD.
• Excellent English communication skills.
• Willingness to work night shifts and coordinate with global teams.

Responsibilities

• Maintain SLAs and report to the team manager regularly.
• Participate in training programs as required by business needs.
• Attend team meetings or customer calls when required.
• Conduct quality audits as per process requirements.

Skills

KYC/AML knowledge

English communication

SLA management

Education

Graduate (Any)

Job description

Graduate (Any) with minimum of 1.6 - 5 years of work experience in an international BPO Banking process.

• Excellent understanding or an SME of KYC/AML/CDD experience is mandatory
• Flexible to work in night Shifts
• Excellent Oral & Communication skills in English
• Strong understanding of KYC/AML concepts/process
• Maintain the necessary SLA's and report out to the team manager on a regular basis
• Anticipates problems and recognizes when to deviate from standard practices
• Seeking assistance or to resolve complex issues with the help of process knowledge
• Adhere to project requirements and department objectives
• To follow technical protocols and general procedures guided by department objectives
• Effectively communicate to coordinate job specific information and to collaborate with team members
• Participating in the training programs based on business needs
• Attending team meetings or customer calls (if required)
• To perform Quality Audits based on process requirements