Banking Operations Associate

SkillLabs; Gurugram District; On-site; INR 350,000 - 520,000; Full time

Job summary

SkillLabs in India is hiring for a Banking Operations Associate to join their operations team. The role focuses on processing banking activities, ensuring data integrity, and resolving operational queries with a customer-centric approach.

Ideal candidates communicate clearly, work accurately in a process-driven environment, and are willing to work in rotational shifts if needed. The position emphasizes confidentiality and precise record-keeping within banking guidelines.

Qualifications

• Good verbal and written communication.
• Basic computer and MS Office skills.
• Analytical and problem solving abilities.
• Ability to work in a process-driven environment.
• Customer-service orientation.
• Willingness to work in rotational shifts, if required.

Responsibilities

• Handle day-to-day banking and operational activities.
• Process and verify customer/account-related information.
• Maintain accurate records and ensure data quality.
• Follow defined banking processes, SOPs and compliance guidelines.
• Coordinate with internal teams for issue resolution.
• Handle customer or process-related queries professionally.
• Ensure accuracy, confidentiality and timely completion of assigned tasks.

Skills

Verbal & Written Communication

Attention to Detail

Analytical Thinking

Process Orientation

Customer Service

Shift Flexibility

Tools

MS Office

Job description

Banking Operations Associate

We are looking for detail-oriented and customer-focused candidates to join our banking operations team. The role involves handling banking processes, maintaining accurate records, verifying customer information, processing transactions, and ensuring timely resolution of operational queries.

Key Responsibilities:

• Handle day-to-day banking and operational activities.
• Process and verify customer/account-related information.
• Maintain accurate records and ensure data quality.
• Follow defined banking processes, SOPs and compliance guidelines.
• Coordinate with internal teams for issue resolution.
• Handle customer or process-related queries professionally.
• Ensure accuracy, confidentiality and timely completion of assigned tasks.

Required Skills:

• Good verbal and written communication.
• Strong attention to detail and accuracy.
• Basic computer and MS Office skills.
• Good analytical and problem-solving abilities.
• Ability to work in a process-driven environment.
• Customer-service orientation.
• Willingness to work in rotational shifts, if required.