Banking Operations Associate

NTT America, Inc.; Chennai District; On-site; INR 300,000 - 520,000; Full time

Job summary

NTT America, Inc. in Chennai seeks a Graduate with 1.6–5 years of international BPO banking experience to join the KYC/AML team.

The role requires strong English communication, willingness to work night shifts, and solid knowledge of KYC/AML concepts. You will maintain SLAs, report to the team manager, and assist in process improvements.

Qualifications

• Graduate with 1.6–5 years in international BPO Banking.
• Excellent understanding or SME of KYC/AML/CDD.
• Willing to work night shifts.
• Excellent English communication skills.

Responsibilities

• Adhere to project requirements and department objectives.
• Maintain SLAs and report to the team manager regularly.
• Anticipate problems and escalate when needed with process knowledge.
• Participate in training programs based on business needs.
• Attend team meetings or customer calls when required.
• Perform quality audits as per process requirements.
• Communicate effectively to coordinate job-specific information with team members.

Skills

English communication

KYC/AML concepts

Team coordination

Education

Graduate (Any)

Job description

• Graduate (Any) with minimum of 1.6 - 5 years of work experience in an international BPO Banking process.
• Excellent understanding or an SME of KYC/AML/CDD experience is mandatory
• Flexible to work in night Shifts
• Excellent Oral & Communication skills in English
• Strong understanding of KYC/AML concepts/process
• Maintain the necessary SLA’s and report out to the team manager on a regular basis
• Anticipates problems and recognizes when to deviate from standard practices
• Seeking assistance or to resolve complex issues with the help of process knowledge
• Adhere to project requirements and department objectives
• To follow technical protocols and general procedures guided by department objectives
• Effectively communicate to coordinate job specific information and to collaborate with team members
• Participating in the training programs based on business needs
• Attending team meetings or customer calls (if required)
• To perform Quality Audits based on process requirements