Banking Operations Associate

NTT DATA, Inc.; Chennai District; On-site; INR 350,000 - 700,000; Full time

Job summary

This role is based in Chennai, India, seeking graduates with 1.6–5 years of experience in an international BPO banking environment. Strong KYC/AML/CDD knowledge is mandatory, with flexibility to work night shifts and deliver high-quality English communication in all interactions.

Responsibilities include maintaining SLAs, reporting to the team manager, anticipating issues, and collaborating with team members to resolve complex process-related challenges while adhering to training and department

Qualifications

• 1.6–5 years of work experience in international BPO Banking processes.
• Must have expert knowledge of KYC/AML/CDD concepts.
• Willingness to work night shifts.
• Excellent spoken and written English communication skills.

Responsibilities

• Maintain SLAs and provide regular reports to team managers.
• Proactively identify issues and know when to deviate from standard practices.
• Seek guidance from SMEs to resolve complex process issues.
• Adhere to project requirements and departmental objectives.
• Follow technical protocols and procedures as guided by the department.

Skills

Banking BPO experience

KYC/AML

CDD

Education

Graduate (Any)

Job description

• Graduate (Any) with minimum of 1.6 - 5 years of work experience in an international BPO Banking process.
• Excellent understanding or an SME of KYC/AML/CDD experience is mandatory
• Flexible to work in night Shifts
• Excellent Oral & Communication skills in English
• Strong understanding of KYC/AML concepts/process
• Maintain the necessary SLA’s and report out to the team manager on a regular basis
• Anticipates problems and recognizes when to deviate from standard practices
• Seeking assistance or to resolve complex issues with the help of process knowledge
• Adhere to project requirements and department objectives
• To follow technical protocols and general procedures guided by department objectives
• Effectively communicate to coordinate job specific information and to collaborate with team members
• Participating in the training programs based on business needs
• Attending team meetings or customer calls (if required)
• To perform Quality Audits based on process requirements