Banking Operations Associate

NTT DATA, Inc.; Dadri; On-site; INR 500,000 - 900,000; Full time

Job summary

NTT DATA, Inc. in India is seeking an experienced KYC/AML specialist to join our banking process team. The role focuses on ensuring compliance with KYC/AML/CDD standards, maintaining SLAs, and coordinating with global teams to resolve complex issues.

You will work with cross-functional colleagues, participate in trainings, and may be required to work night shifts while communicating effectively in English to external and internal stakeholders.

Qualifications

• Graduate (Any) with minimum of 5 - 7 years of work experience in an international BPO Banking process out of which 3 years in KYC is a must.
• Excellent understanding or an SME of KYC/AML/CDD experience is mandatory
• Flexible to work in night Shifts
• Excellent Oral & Communication skills in English

Responsibilities

• Strong understanding of KYC/AML concepts/process
• Maintain the necessary SLA’s and report out to the team manager on a regular basis
• Anticipates problems and recognizes when to deviate from standard practices
• Seeking assistance or to resolve complex issues with the help of process knowledge
• Adhere to project requirements and department objectives
• To follow technical protocols and general procedures guided by department objectives
• Effectively communicate to coordinate job specific information and to collaborate with team members
• Participating in the training programs based on business needs
• Attending team meetings or customer calls (if required)
• To perform Quality Audits based on process requirements

Skills

KYC/AML concepts

SLA reporting

Problem anticipation

Process knowledge

Technical protocols

Team communication

Training programs

Team meetings

Education

Graduate

Job description

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Job Details

• Strong understanding of KYC/AML concepts/process
• Maintain the necessary SLA’s and report out to the team manager on a regular basis
• Anticipates problems and recognizes when to deviate from standard practices
• Seeking assistance or to resolve complex issues with the help of process knowledge
• Adhere to project requirements and department objectives
• To follow technical protocols and general procedures guided by department objectives
• Effectively communicate to coordinate job specific information and to collaborate with team members
• Participating in the training programs based on business needs
• Attending team meetings or customer calls (if required)
• To perform Quality Audits based on process requirements

Job Requirements & eligibility Criteria

• Graduate (Any) with minimum of 5 - 7 years of work experience in an international BPO Banking process out of which 3 years in KYC is a must.
• Excellent understanding or an SME of KYC/AML/CDD experience is mandatory
• Flexible to work in night Shifts
• Excellent Oral & Communication skills in English