Banking Operations Associate

NTT DATA Global Delivery Services Ltd; Chennai District; On-site; INR 350,000 - 520,000; Full time

Job summary

NTT DATA Global Delivery Services Ltd in Chennai is seeking a Banking Operations Associate with 1.6–5 years of experience in international banking processes within a BPO setup. You will apply KYC/AML/CDD knowledge and demonstrate excellent English communication while ensuring SLA adherence and process compliance.

Night-shift availability, proactive problem-solving, and collaboration with team members are essential.

Qualifications

• Graduate (Any) with minimum of 1.6 - 5 years of work experience in an international BPO Banking process.
• Excellent understanding or an SME of KYC/AML/CDD experience is mandatory.
• Flexible to work in night Shifts.
• Excellent Oral & Communication skills in English.
• Strong understanding of KYC/AML concepts/process.
• Maintain the necessary SLA’s and report out to the team manager on a regular basis.
• Anticipates problems and recognizes when to deviate from standard practices.
• Seeking assistance or to resolve complex issues with the help of process knowledge.
• Adhere to project requirements and department objectives.
• To follow technical protocols and general procedures guided by department objectives.
• Effectively communicate to coordinate job specific information and to collaborate with team members.
• Participating in the training programs based on business needs.
• Attending team meetings or customer calls (if required).
• To perform Quality Audits based on process requirements.

Responsibilities

• Maintain SLA compliance and regular reporting to the team manager.
• Attend team meetings or customer calls when required.
• Perform quality audits per process requirements.
• Participate in training programs as needed.
• Coordinate information with team members to resolve issues quickly.

Skills

KYC/AML

CDD

English communication

SLA reporting

Quality audits

Night shift

Team collaboration

Training

Problem anticipation

Process adherence

Education

Graduate (Any)

Job description

Banking Operations Associate

• Graduate (Any) with minimum of 1.6 - 5 years of work experience in an international BPO Banking process.
• Excellent understanding or an SME of KYC/AML/CDD experience is mandatory.
• Flexible to work in night Shifts.
• Excellent Oral & Communication skills in English.
• Strong understanding of KYC/AML concepts/process.
• Maintain the necessary SLA’s and report out to the team manager on a regular basis.
• Anticipates problems and recognizes when to deviate from standard practices.
• Seeking assistance or to resolve complex issues with the help of process knowledge.
• Adhere to project requirements and department objectives.
• To follow technical protocols and general procedures guided by department objectives.
• Effectively communicate to coordinate job specific information and to collaborate with team members.
• Participating in the training programs based on business needs.
• Attending team meetings or customer calls (if required).
• To perform Quality Audits based on process requirements.

Experience Level Mid Level