Senior Associate - Banking Operations

NTT DATA Global Delivery Services Ltd; Chennai District; On-site; INR 350,000 - 550,000; Full time

Job summary

NTT DATA Global Delivery Services Ltd is seeking a Banking Operations Senior Associate (Graduate) with 1.6–5 years of international BPO banking experience. The role requires SME knowledge of KYC/AML/CDD, night shift flexibility, and excellent English communication.

You will maintain SLAs, report to the team manager, and collaborate with colleagues to resolve issues in line with process guidelines. Ideal candidates will help ensure compliance, participate in training, and contribute to quality

Qualifications

• Minimum 1.6–5 years of experience in international BPO Banking processes.
• SME level knowledge of KYC/AML/CDD is mandatory.
• Excellent command of English and strong communication skills.

Responsibilities

• Maintain SLAs and report to the team manager regularly.
• Identify and flag issues; deviate from standard practices when appropriate.
• Collaborate with team members and coordinate job-specific information.

Skills

KYC/AML/CDD

English communication

SLA adherence

Team coordination

Problem solving

Education

Graduate degree

Job description

Banking Operations Senior Associate Graduate (Any) with minimum of 1.6 - 5 years of work experience in an international BPO Banking process.

• Excellent understanding or an SME of KYC/AML/CDD experience is mandatory
• Flexible to work in night Shifts
• Excellent Oral & Communication skills in English
• Strong understanding of KYC/AML concepts/process
• Maintain the necessary SLA’s and report out to the team manager on a regular basis
• Anticipates problems and recognizes when to deviate from standard practices
• Seeking assistance or to resolve complex issues with the help of process knowledge
• Adhere to project requirements and department objectives
• To follow technical protocols and general procedures guided by department objectives
• Effectively communicate to coordinate job specific information and to collaborate with team members
• Participating in the training programs based on business needs
• Attending team meetings or customer calls (if required)
• To perform Quality Audits based on process requirements

Experience Level Mid Level