Banking International BPO Customer Support Voice Process Blore & Hyd

White Horse Manpower Consultancy; Hyderabad, Bengaluru; On-site; INR 201,000 - 357,000; Full time

Benefits offered by this job

Plus Incentives and Bonuses

Job summary

White Horse Manpower Consultancy in Hyderabad is seeking a customer service professional to handle international banking customers through voice, chat, and email channels.

You will resolve queries related to banking products, transactions, accounts, and services, and deliver accurate, professional support in line with process guidelines.

The role emphasizes escalations handling, maintaining high customer experience standards, adherence to SOPs, and achieving productive quality results.

Qualifications

• Handle escalations ensure timely resolution of customer issues.
• Maintain high standards customer experience quality.
• Follow defined SOPs, compliance requirements guidelines.
• Achieve productivity, quality.

Responsibilities

• Handle international banking customers through voice/chat/email channels.
• Resolve customer queries related to banking products, transactions, accounts and services.
• Provide accurate and professional customer support as per process guidelines.

Skills

Customer service

Voice support

Chat support

Email support

Escalation handling

Job description

Handle international banking customers through voice/chat/email channels.

Resolve customer queries related to banking products, transactions, accounts and services.

Provide accurate and professional customer support as per process guidelines.

Required Candidate profile

• Handle escalations ensure timely resolution of customer issues
• Maintain high standards customer experience quality
• Follow defined SOPs, compliance requirements guidelines
• Achieve productivity, quality

Perks and benefits

• Plus Incentives and Bonuses