AVP / DVP - Site Sales Head (Western suburbs)

Lodha; Mumbai Suburban; On-site; INR 3,500,000 - 7,000,000; Full time

Job summary

Lodha is seeking a senior sales leader to partner with the Business Head in crafting annual sales strategy and driving top-line growth across markets. You will guide teams, leverage data analytics, and align with cross-functional partners to deliver customer-centric growth and loyalty initiatives.

With 14+ years in sales within retail/distribution, you will lead strategy, optimize processes, and ensure governance while sustaining competitive advantage.

Qualifications

• MBA/PGDM focused on Sales or Marketing.
• 14+ years of relevant sales experience in retail or distribution.
• Proven ability to develop and execute sales strategies and achieve revenue targets.

Responsibilities

• Support the Business Head in preparing annual sales strategy and action plans for assigned markets.
• Direct team efforts towards sourcing, closing new business, and managing clients collaboratively.
• Guide deals through stages of customer engagement till delivery and resolve queries.
• Derive data-based insights to generate business opportunities from existing systems and analytics.
• Lead cross-functional collaboration with Customer Experience, Marketing, Operations to align sales with business objectives.
• Optimize sales processes, customer engagement practices, and loyalty program execution.
• Foster accountability, collaboration, learning, and customer-centric culture.
• Ensure compliance with policies, service standards, regulations, and governance frameworks.

Skills

Sales strategy

Negotiation

Interpersonal skills

Data-driven decision making

Cross-functional leadership

Customer engagement

Education

MBA / PGDM in Sales or Marketing

Job description

Role & responsibilities

• Support the Business Head in preparation of annual sales strategy, including action plans for assigned markets.
• Direct the teams efforts towards consistent sourcing and closing to acquire new business and subsequently manage clients in collaboration.
• Actively follow through on potential deals, play a key role during various stages of customer engagement till delivery and provide guidance for query resolution.
• Explore how we can derive further data-based insights and generate business opportunities from our existing systems
• Guide the team to leverage data analytics and incorporate the same in their work.
• Collaborate with Customer Experience, Marketing, Operations, and other cross-functional teams to align sales initiatives with business objectives and evolving customer needs.
• Continuously optimize sales processes, customer engagement practices, and loyalty program execution to improve operational efficiency and customer satisfaction.
• Foster a culture of accountability, collaboration, continuous learning, and customer-centricity.
• Ensure compliance with organizational policies, service standards, regulatory requirements, and governance frameworks while maintaining operational excellence.
• Stay abreast of industry trends, market analysis, emerging technologies, and best practices in sales and customer loyalty to drive innovation and sustain a competitive advantage.
• Provide ongoing guidance to the team to ensure they are well equipped to meet business objectives. Ensure the team is engaged, motivated and consistently driven towards achieving set targets.
• Champion a culture of operational excellence, customer focus, and continuous improvement to deliver sustainable business growth and exceptional customer experiences.
• Monitor weekly and monthly progress, analyze gaps and suggest improvement areas. Conduct performance discussions regularly, providing feedback and handling team concerns and escalations.
• Maintain accurate records for designated accounts and present regular updates with the CSO.
• Maintain thorough adherence to SFDC and lead tracking mechanisms as required.

Skills and competencies

• Demonstrated ability to develop and execute sales strategies, drive business growth, and consistently achieve revenue and customer acquisition targets.
• Excellent communication, negotiation, and interpersonal skills, with the ability to build rapport and foster strong relationships with clients and stakeholders.
• Results-driven mindset with a strategic and data based decision making approach.
• Focus on delivering measurable outcomes and driving continuous improvement.
• Cost consciousness, in line with our culture of being economic value creators.

Educational qualification

MBA / PGDM specializing in Sales or Marketing

Practice

14+ years of relevant sales experience with clear focus on top line in a retail / distribution background