AVP/DVP - Luxury Sales (Growth & Monetization Specialist)

Lodha; Mumbai; On-site; INR 3,500,000 - 7,500,000; Full time

Job summary

Lodha in Mumbai seeks a Luxury Sales Specialist to manage a portfolio of HNI clients, driving revenue growth through strategic upselling and cross-selling. You will collaborate with Sales, Marketing, and leadership to deliver exceptional customer experiences while maximizing value.

The role requires strong analytical and commercial acumen, stakeholder management, and execution excellence in a fast-paced luxury environment. Close collaboration with cross-functional teams will be essential.

Qualifications

• Strong analytical, communication, and negotiation skills.
• Commercial mindset with ability to identify revenue opportunities.
• High ownership, attention to detail, and customer focus.
• Ability to manage multiple stakeholders in a fast-paced environment.

Responsibilities

• Act as the primary contact for HNI clients, managing queries and escalations.
• Identify and drive upselling and cross-selling opportunities.
• Leverage CRM and data analytics to identify high-potential customers and revenue opportunities.
• Maintain accurate CRM records and ensure adherence to pricing guidelines and compliance.

Skills

Analytical skills

Communication skills

Negotiation skills

Stakeholder management

Job description

Role: Luxury Sales specialist (Growth & Monetization)

Role Overview

As a Luxury Sales Specialist, you will serve as the primary point of contact for a portfolio of HNI clients, ensuring an exceptional customer experience by driving revenue growth through strategic upselling and cross‑selling initiatives.

This role requires a strong blend of analytical thinking, commercial acumen, stakeholder management, and execution excellence. You will collaborate closely with cross‑functional teams to deliver seamless customer experiences while identifying opportunities to maximize customer value and business revenue.

Key Responsibilities

Client Relationship Management & Coordination

• Act as the primary point of contact for HNI clients, managing queries, requests, and escalations.
• Ensure timely resolution by coordinating with internal stakeholders.
• Maintain clear and professional communication across all client interactions.
• Partner with Sales, Marketing, and the Strategic Leadership Office to ensure seamless execution.

Revenue Growth & Monetization

• Identify and drive upselling and cross‑selling opportunities.
• Develop strategic channels, including Family Offices, Wealth Managers, and the Hurun Network.
• Recommend solutions aligned with customer needs.
• Drive opportunities from identification to closure.

Analytics & Business Insights

• Leverage CRM and data analytics to identify high‑potential customers and revenue opportunities.
• Analyze customer behaviour and market trends to drive focused actions.
• Monitor pipeline, conversions, and key performance metrics.

Process Excellence & Compliance

• Maintain accurate CRM records and sales pipeline updates.
• Ensure adherence to internal processes, pricing guidelines, and compliance standards.

Skills & Competencies

• Strong analytical, communication, and negotiation skills.
• Commercial mindset with the ability to identify revenue opportunities.
• High ownership, attention to detail, and customer focus.
• Ability to manage multiple stakeholders in a fast‑paced environment.

Experience

• 15+ years of experience in Enterprise Sales, Key Account Management, Customer Success, Relationship Management, or Account Management.
• Experience in Real Estate, Wealth Management, Luxury Retail, Hospitality, Private Banking, or similar customer‑centric industries.
• Experience managing HNI/UHNI clients will be an added advantage.

Preferred Attributes

• Customer‑first approach with strong commercial acumen.
• Structured, organized, and target‑oriented.
• Collaborative, proactive, and driven to deliver business outcomes.

Interested candidates can share your updated CV's at [e-mail]