Walk-in | Service Advisor

Bhagavati Motors; Tumakuru; On-site; INR 250,000 - 420,000; Full time

Job summary

Bhagavati Motors is seeking a customer service focused professional to enhance client satisfaction across IT services and consulting projects in Tumakuru. You will address client needs, resolve issues promptly, and coordinate with internal teams to ensure smooth project delivery.

You will also identify upselling opportunities, engage with customers at all levels, and analyze feedback to drive service improvements within our service management processes.

Responsibilities

• Provide exceptional customer service to clients, ensuring their needs are met and issues are resolved promptly.
• Manage client relationships, identifying opportunities for upselling and cross-selling services.
• Coordinate with internal teams to resolve technical issues related to IT services and consulting projects.
• Develop strong communication skills to effectively engage with customers at all levels.
• Analyze customer feedback to identify areas for improvement in our service management processes.

Job description

Roles and Responsibilities

• Provide exceptional customer service to clients, ensuring their needs are met and issues are resolved promptly.
  


• Manage client relationships, identifying opportunities for upselling and cross-selling services.
  


• Coordinate with internal teams to resolve technical issues related to IT services and consulting projects.
  


• Develop strong communication skills to effectively engage with customers at all levels.
  


• Analyze customer feedback to identify areas for improvement in our service management processes.