Territory Service Manager

TVS Motor; Agra District, Moradabad, New Delhi; On-site; INR 550,000 - 900,000; Full time

Job summary

TVS Motor is seeking a field service supervisor to lead a team of technicians and ensure timely, high‑quality customer service across automobile service operations. The role emphasizes direct customer interaction, field visits, and collaboration with internal teams to uphold service standards.

The ideal candidate has 3–8 years of experience in after‑sales service within the automotive sector, with strong diagnostic, repair, and maintenance knowledge and excellent communication skills for all

Qualifications

• 3-8 years of experience in after sales service or similar role in the automobile industry.
• Strong knowledge of automobile service procedures, including diagnosis, repair, and maintenance techniques.
• Excellent communication skills for effective interaction with customers at all levels.

Responsibilities

• Manage a team of technicians to ensure timely resolution of customer complaints and issues related to automobile services.
• Conduct regular field service visits to monitor quality standards, identify areas for improvement, and implement corrective actions.
• Develop and maintain relationships with customers to understand their needs and preferences, ensuring high levels of customer satisfaction.
• Analyze data from various sources (e.g., CSI reports) to optimize processes, improve efficiency, and enhance overall performance.

Skills

Team leadership

Customer service

Field service

Communication

Job description

Roles and Responsibilities :

• Manage a team of technicians to ensure timely resolution of customer complaints and issues related to automobile services.
• Conduct regular field service visits to monitor quality standards, identify areas for improvement, and implement corrective actions.
• Develop and maintain relationships with customers to understand their needs and preferences, ensuring high levels of customer satisfaction.
• Analyze data from various sources (e.g., CSI reports) to optimize processes, improve efficiency, and enhance overall performance.

Job Requirements :

• 3-8 years of experience in after sales service or similar role in the automobile industry.
• Strong knowledge of automobile service procedures, including diagnosis, repair, and maintenance techniques.
• Excellent communication skills for effective interaction with customers at all levels.