Customer Support Associate

Betamonks; Visakhapatnam, Nagpur District, Chennai District; On-site; INR 240,000 - 360,000; Full time

Job summary

Betamonks is hiring an entry-level Call Center Representative in Visakhapatnam/Chennai/Nagpur to handle client inquiries and complaints with empathy, document interactions in CRM, and provide product information.

This role welcomes fresh graduates with strong communication, English fluency, and a proactive attitude to meet metrics and contribute to service improvements.

Qualifications

• Bachelor's degree in any discipline.
• Open to fresh graduates; no prior experience required.
• Strong communication skills with a positive and professional attitude.
• Self-motivated and proactive, with the ability to work smart and efficiently.
• Quick learner with strong self-learning capabilities.
• Proficiency in English and fluency in 2-3 additional languages preferred.

Responsibilities

• Answer and make calls to clients to address inquiries, complaints, and product/service issues.
• Build lasting relationships with clients and team members based on trust and reliability.
• Utilize software databases, scripts, and tools effectively to manage customer interactions.
• Meet or exceed call center metrics such as response time, resolution rate, and customer satisfaction scores.
• Participate in training and continuous learning opportunities to enhance knowledge of company policies, products, and services.
• Document customer interactions, feedback, and resolutions accurately in CRM systems for future reference.
• Escalate complex issues to senior staff or relevant departments while ensuring timely follow-up.
• Provide product and service information clearly to customers, assisting them in decision-making.
• Maintain professionalism and empathy during challenging conversations to ensure positive customer experiences.
• Collaborate with cross-functional teams to resolve customer concerns and improve service delivery.
• Adhere to compliance, data protection, and confidentiality standards during all customer interactions.
• Contribute to process improvements by sharing customer insights and suggesting service enhancements.
• Manage high call volumes efficiently while prioritizing urgent issues.

Skills

Strong communication

Self-motivation

Proactive

Fast learner

English proficiency

Multilingual capability

Education

Bachelor's degree (any discipline)

Job description

Job Role

Responsible for handling client inquiries and complaints with professionalism and empathy, ensuring timely resolution and customer satisfaction. Manage high call volumes, document interactions in CRM systems, and provide accurate product and service information. By meeting performance metrics, collaborating with teams, and contributing to process improvements, they strengthen customer relationships and enhance overall service delivery.

Key Responsibilities

• Answer and make calls to clients to address inquiries, complaints, and product/service issues.
• Build lasting relationships with clients and team members based on trust and reliability.
• Utilize software databases, scripts, and tools effectively to manage customer interactions.
• Meet or exceed call center metrics such as response time, resolution rate, and customer satisfaction scores.
• Participate in training and continuous learning opportunities to enhance knowledge of company policies, products, and services.
• Document customer interactions, feedback, and resolutions accurately in CRM systems for future reference.
• Escalate complex issues to senior staff or relevant departments while ensuring timely follow-up.
• Provide product and service information clearly to customers, assisting them in decision-making.
• Maintain professionalism and empathy during challenging conversations to ensure positive customer experiences.
• Collaborate with cross-functional teams to resolve customer concerns and improve service delivery.
• Adhere to compliance, data protection, and confidentiality standards during all customer interactions.
• Contribute to process improvements by sharing customer insights and suggesting service enhancements.
• Manage high call volumes efficiently while prioritizing urgent issues.

Required Skillset

• Bachelors degree in any discipline.
• Open to fresh graduates; no prior experience required.
• Strong communication skills with a positive and professional attitude.
• Self-motivated and proactive, with the ability to work smart and efficiently.
• Quick learner with strong self-learning capabilities.
• Proficiency in English and fluency in 2-3 additional languages preferred.

Work location - Chennai / Vizag / Nagpur