Team Lead-Telesales (B2C)

Info Edge; Dadri; On-site; INR 1,600,000 - 2,800,000; Full time

Job summary

Info Edge’s Naukri FastForward division is seeking a high-potential tele-sales leader to drive a 10–20 advisor team from Dadri, UP. The Group Manager will shape revenue growth through coaching, accountability and scalable processes.

The role emphasizes people leadership, business leadership, and operational excellence, with a focus on coaching and data-driven decision making to sustain target achievement in a fast-paced environment.

Qualifications

• 4–8 years of experience in B2C inside sales.
• Minimum 2 years of people management experience leading teams of 10–20 advisors.
• Proven record of delivering business targets consistently.
• Strong understanding of sales metrics and data-driven decision making.
• Experience coaching individuals with varying performance levels.
• Excellent communication and influencing skills.
• Strong stakeholder management capabilities.
• Comfortable working in a fast-paced, target-driven environment with rotational off.

Responsibilities

• Lead a team of tele-sales executives to achieve monthly and quarterly revenue targets.
• Drive key sales metrics including conversion, revenue per lead, productivity and average ticket size.
• Review business performance daily and identify opportunities for improvement.
• Build action plans to improve underperforming metrics and ensure consistency across the team.
• Analyze data to draw clear execution plans and forecast revenue trends.
• Manage floor productivity, roster planning and CRM hygiene; collaborate with cross-functional teams to remove bottlenecks.

Skills

B2C Inside Sales

People management

Sales metrics

Communication skills

Stakeholder management

Data-driven

Coaching

Job description

Naukri FastForward is a paid suite of career and resume enhancement services offered by Naukri.com designed to help job seekers increase profile visibility, stand out to hiring managers, and accelerate their job search. It does not guarantee employment, but provides tools to gain an edge over other applicants.

About the Role

We are looking for a high-potential tele-sales leader who believes that exceptional business outcomes are created through exceptional people leadership.

As a Group Manager, you will lead a team of 1020 tele-sales executives, driving consistent revenue growth while creating a high-performance culture built on coaching, accountability, engagement and continuous development.

This role is ideal for professionals who enjoy developing people as much as delivering business results and aspire to grow into larger sales leadership roles.

What You'll Own

1. Business Leadership

• Deliver monthly and quarterly revenue targets for the team.


• Drive key sales metrics including conversion, revenue per lead, productivity and average ticket size.


• Review business performance daily and identify opportunities for improvement.


• Build action plans to improve underperforming metrics.


• Ensure consistent achievement across the team—not just top performers.


• Ability to analyse data and draw clear execution plans


• Forecast revenue trends and proactively manage business risks.

2. People Leadership

People leadership is an equally important success metric for this role.

• Coach and develop every team member through regular feedback and structured development plans.


• Conduct meaningful 1:1 conversations focused on performance, motivation and career growth.


• Build an engaged, accountable and high-energy sales culture.


• Ability to manage diverse team members(experience and profile)


• Identify future team leaders and actively develop succession pipelines.


• Foster collaboration, trust and ownership within the team.


• Improve retention through effective employee engagement.


• Handle difficult conversations with empathy while maintaining performance standards.

3. Operational Excellence

• Manage floor productivity and workforce planning.


• Optimize roster planning and shrinkage.


• Ensure CRM hygiene and sales process adherence.


• Monitor quality, compliance and customer experience.


• Collaborate with cross-functional teams to remove operational bottlenecks.

What We're Looking For

Must Have :

• 4–8 years of experience in B2C Inside Sales.


• Minimum 2 years of people management experience leading teams of 10–20 advisors.


• Proven record of delivering business targets consistently.


• Strong understanding of sales metrics and data-driven decision making.


• Experience coaching individuals with varying performance levels.


• Excellent communication and influencing skills.


• Strong stakeholder management capabilities.


• Comfortable working in a fast-paced, target-driven environment with rotational off.

Ideal Candidate Profile

We're looking for professionals who aspire to become future Sales Leaders, not just Sales Managers.

The ideal candidate is:

• A natural coach and mentor


• An influential communicator


• Highly collaborative


• Analytical and data-driven


• Customer obsessed


• Growth minded


• Curious and open to learning


• Able to build trust across teams


• Comfortable making decisions with ownership

Preferred Background :

We welcome candidates from high-performing consumer sales organizations known for developing strong frontline leaders.

Candidates from reputed campuses or organizations with structured leadership development programs will be preferred.

Why Join Us?

• Opportunity to lead a high-impact revenue team in a branded organisation


• Fast-track career path toward Senior Sales Leadership.


• Ownership beyond targets—shape people, culture and business.


• Dynamic, performance-driven environment with opportunities to innovate and grow