Associate Relationship Manager - Affordable Mortgages

IDFC FIRST Bank; Maharashtra; On-site; INR 450,000 - 650,000; Full time

Job summary

IDFC FIRST Bank in Maharashtra invites applications for Associate Relationship Manager-Affordable HL. The role focuses on delivering high-quality client service, acquiring new customers, and driving product sales within Affordable Mortgage Loans.

The incumbent will manage the end-to-end customer journey from onboarding to disbursement, build local market relationships, and ensure timely follow-ups to achieve targets while supporting collections when needed.

Qualifications

• Graduate with 0–2 years of experience in financial services.
• Proven ability to generate leads and acquire new customers.
• Strong customer service and relationship-building skills.

Responsibilities

• Identify new market opportunities and lead generation through localized efforts.
• Serve leads from front-line sales with timely follow-ups.
• Achieve targets related to income generation and onboarding of clients.
• Manage end-to-end journey from onboarding to disbursement and documentation.
• Support collections to recover EMIs in case of defaults.
• Build relationships with builders, business communities and channel partners.

Skills

Client service

Sales

Lead generation

Relationship management

Education

Graduate

Job description

Job Requirements

Role/ Job Title: Associate Relationship Manager-Affordable HL

Function/ Department: Affordable Mortgage Loans

Job Purpose:

To deliver a high-quality client service and customer retention. Enhance product sales and new client acquisition.

Roles & Responsibilities

• Identify new market opportunities and proactively work towards customer acquisition and lead generation through localized initiatives such as canopy activities, leaflet distribution, cold calling, and similar engagement efforts.


• Service leads generated through front-line sales, cross-sell initiatives, or other internal/external channels, ensuring timely and effective follow-ups.


• Achieve individual performance targets related to income generation, product sales, and onboarding of new clients, as per the agreed objectives.


• Manage the end-to‑end customer journey from login to disbursement, including documentation, counselling, fulfilment, and continuous handholding throughout the sanction and disbursal process.


• Ensure customers do not turn into non-starters, including proactive support to collections teams in recovering EMIs in case of payment defaults.


• Develop strong market relationships by actively engaging with local builders, business communities, and exploring new channel partners to expand outreach and visibility.

Secondary Responsibilities

• Deliver exceptional client service and focus on customer retention by building and nurturing strong relationships, thereby supporting product sales and driving new client acquisition.

Qualifications

Graduate

Years of Experience

0-2 years