Associate Relationship Manager - Affordable HL

IDFC FIRST Bank; Mumbai; On-site; INR 350,000 - 500,000; Full time

Job summary

IDFC FIRST Bank in Mumbai is seeking an Associate Relationship Manager for Affordable HL within the Affordable Mortgage Loans function. The role focuses on high-quality client service, retention, and driving product sales by acquiring new clients and managing the onboarding journey through sanction and disbursement.

The candidate will maintain strong market relationships, engage with builders and channel partners, and support collections as needed to ensure timely EMI recoveries and overall

Qualifications

• Graduate level education is required.
• 0-2 years of experience in relationship or sales roles.

Responsibilities

• Identify new market opportunities and drive customer acquisition and lead generation through localized efforts.
• Serve leads from front-line sales and cross-sell initiatives, ensuring timely follow-ups.

Education

Graduate

Job description

Job Requirements

Role/ Job Title: Associate Relationship Manager-Affordable HL

Function/ Department: Affordable Mortgage Loans

Job Purpose:

'To deliver a high-quality client service and customer retention. Enhance product sales and new client acquisition.

Roles & Responsibilities:

• Identify new market opportunities and proactively work towards customer acquisition and lead generation through localized initiatives such as canopy activities, leaflet distribution, cold calling, and similar engagement efforts.


• Service leads generated through front-line sales, cross-sell initiatives, or other internal/external channels, ensuring timely and effective follow-ups.


• Achieve individual performance targets related to income generation, product sales, and onboarding of new clients, as per the agreed objectives.


• Manage the end-to-end customer journey from login to disbursement, including documentation, counselling, fulfilment, and continuous handholding throughout the sanction and disbursal process.


• Ensure customers do not turn into non-starters, including proactive support to collections teams in recovering EMIs in case of payment defaults.


• Develop strong market relationships by actively engaging with local builders, business communities, and exploring new channel partners to expand outreach and visibility.

Secondary Responsibilities:

• Deliver exceptional client service and focus on customer retention by building and nurturing strong relationships, thereby supporting product sales and driving new client acquisition.

Qualifications:

Graduate

Years of Experience:

0-2 years