Relationship Manager - Affordable HL

IDFC FIRST Bank; Jalandhar; On-site; INR 600,000 - 900,000; Full time

Job summary

IDFC FIRST Bank in India is seeking a Relationship Manager for Affordable HL to deliver exceptional client service and drive mortgage loan sales in the Punjab region. The role focuses on acquiring new clients and expanding the affordable housing loan portfolio, while ensuring portfolio health and regulatory compliance.

The position emphasizes digital adoption, cross-functional collaboration, and leadership to mentor the team and achieve business growth targets.

Qualifications

• Graduate degree required.
• 5-10 years of relevant experience.

Responsibilities

• Generate sales opportunities for self and team by proactively identifying and pursuing potential leads.
• Customer Acquisition: focus on building a high-yield home loan portfolio.
• Portfolio Quality: monitor loan book health and manage risk.
• Digital Adoption: promote digital tools to improve engagement and efficiency.
• Team Development: mentor and support team members to achieve goals.

Education

Graduate

Job description

Job Requirements

Role/ Job Title:

Relationship Manager-Affordable HL

Function/ Department:

Affordable Mortgage Loans.

Job Purpose:

'

• To deliver exceptional client service with a strong focus on customer retention and long-term relationship management.
• Drive product sales and spearhead the acquisition of new clients to support business growth and market expansion.

Roles & Responsibilities:

• Generate sales opportunities for both self and team members by proactively identifying and pursuing potential leads.
• Customer Acquisition: Focus on acquiring new clients, with a strong emphasis on building a high-yield home loan portfolio.
• Portfolio Quality: Ensure the overall health and quality of the loan book through diligent monitoring and risk management.
• Digital Adoption: Embrace and advocate the use of digital tools and platforms to drive efficiency and enhance customer engagement.
• Team Development: Lead by example-groom, mentor, and support team members to achieve their professional goals and business objectives.

Secondary Responsibilities:

• Customer Service & Compliance: Uphold the highest standards of customer experience and ensure strict adherence to regulatory and compliance norms.
• Cross-Functional Collaboration: Build strong relationships with colleagues across different business verticals to identify and capitalize on cross-selling opportunities.

Qualifications:

Graduate

Years of Experience:

5-10 Years