Relationship Manager - Affordable LAP

IDFC FIRST Bank; Surat; On-site; INR 600,000 - 1,200,000; Full time

Job summary

IDFC FIRST Bank in India seeks a Relationship Manager for Affordable LAP to deliver exceptional client service and drive growth. You will proactively identify leads, acquire new clients, and manage a high-yield portfolio while ensuring compliance and customer satisfaction.

The role emphasizes digital tools, leadership of a team, and cross-functional collaboration to grow the loan book and market presence.

Qualifications

• Graduate
• 5-10 years of experience

Responsibilities

• Generate sales opportunities for both self and team members by proactively identifying and pursuing potential leads.
• Customer Acquisition: Focus on acquiring new clients, with a strong emphasis on building a high-yield Loan Against Property portfolio.
• Portfolio Quality: Ensure the overall health and quality of the loan book through diligent monitoring and risk management.
• Digital Adoption: Embrace and advocate the use of digital tools and platforms to drive efficiency and enhance customer engagement.
• Team Development: Lead by example—groom, mentor, and support team members to achieve their professional goals and business objectives.
• Customer Service & Compliance: Uphold the highest standards of customer experience and ensure strict adherence to regulatory and compliance norms.
• Cross-Functional Collaboration: Build strong relationships with colleagues across different business verticals to identify and capitalize on cross-selling opportunities.

Skills

Sales generation

Customer acquisition

Portfolio quality

Digital adoption

Team development

Education

Graduate

Job description

Job Requirements

Role/ Job Title

Relationship Manager-Affordable LAP

Function/ Department:

Affordable Mortgage Loans

Job Purpose:

'

• To deliver exceptional client service with a strong focus on customer retention and long-term relationship management.
• Drive product sales and spearhead the acquisition of new clients to support business growth and market expansion.

Roles & Responsibilities:

'

• Generate sales opportunities for both self and team members by proactively identifying and pursuing potential leads.
• Customer Acquisition: Focus on acquiring new clients, with a strong emphasis on building a high-yield Loan AGainst Property portfolio.
• Portfolio Quality: Ensure the overall health and quality of the loan book through diligent monitoring and risk management.
• Digital Adoption: Embrace and advocate the use of digital tools and platforms to drive efficiency and enhance customer engagement.
• Team Development: Lead by example—groom, mentor, and support team members to achieve their professional goals and business objectives.

Secondary Responsibilities:

'

• Customer Service & Compliance: Uphold the highest standards of customer experience and ensure strict adherence to regulatory and compliance norms.
• Cross-Functional Collaboration: Build strong relationships with colleagues across different business verticals to identify and capitalize on cross-selling opportunities.

Qualifications:

Graduate

Years of Experience:

5-10 Years