Relationship Manager - Affordable LAP

IDFC FIRST Bank; Barabanki; On-site; INR 600,000 - 900,000; Full time

Job summary

IDFC FIRST Bank is seeking a Relationship Manager for Affordable LAP to deliver exceptional service, grow the loan portfolio, and nurture long-term client relationships. The role emphasizes sales, customer focus, and proactive lead generation in a fast-paced financial environment.

You will drive acquisitions, ensure portfolio quality, promote digital adoption, and mentor team members to achieve business targets while maintaining strict compliance and customer delight.

Qualifications

• Graduate with relevant work exposure in credit or mortgage products.
• 5–10 years of experience in relationship management or sales in financial services.
• Strong communication and customer service orientation.

Responsibilities

• Generate sales opportunities by identifying and pursuing leads for LAP products.
• Focus on acquiring new clients and building a high-yield loan against property portfolio.
• Monitor loan book health and manage risk to maintain portfolio quality.
• Promote digital tools to improve customer engagement and efficiency.
• Lead, mentor, and develop the team to meet business goals.

Skills

Relationship management

Sales

Customer service

Education

Graduate

Job description

Job Description:

Job Requirements

Role/ Job Title

Relationship Manager-Affordable LAP

Function/ Department

Affordable Mortgage Loans

Job Purpose

• To deliver exceptional client service with a strong focus on customer retention and long-term relationship management.


• Drive product sales and spearhead the acquisition of new clients to support business growth and market expansion.

Roles & Responsibilities

• Generate sales opportunities for both self and team members by proactively identifying and pursuing potential leads.


• Customer Acquisition: Focus on acquiring new clients, with a strong emphasis on building a high-yield Loan AGainst Property portfolio.


• Portfolio Quality: Ensure the overall health and quality of the loan book through diligent monitoring and risk management.


• Digital Adoption: Embrace and advocate the use of digital tools and platforms to drive efficiency and enhance customer engagement.


• Team Development: Lead by example—groom, mentor, and support team members to achieve their professional goals and business objectives.

Secondary Responsibilities

• Customer Service & Compliance: Uphold the highest standards of customer experience and ensure strict adherence to regulatory and compliance norms.


• Cross-Functional Collaboration: Build strong relationships with colleagues across different business verticals to identify and capitalize on cross-selling opportunities.

Qualifications

Graduate

Years of Experience

5-10 Years

Requirements: