Relationship Manager - Affordable HL

IDFC FIRST Bank; Mathura; On-site; INR 700,000 - 1,200,000; Full time

Job summary

IDFC FIRST Bank is hiring a Relationship Manager-Affordable HL in Mathura. The role focuses on exceptional client service, acquiring new clients for a home loan portfolio, and team development. Candidates should have a graduate degree and 5-10 years of experience in the financial services industry. The position emphasizes digital tools’ adoption and maintaining high-quality loan portfolios while ensuring compliance with regulations.

Qualifications

• 5-10 years of experience in sales or relationship management in financial services.

Responsibilities

• Generate sales opportunities for both self and team members.
• Focus on acquiring new clients for home loan portfolio.
• Ensure monitoring and management of loan book quality.
• Advocate for digital tools to enhance customer engagement.
• Mentor team members to achieve business objectives.

Education

Graduate

Job description

Role / Job Title:

Relationship Manager-Affordable HL

Function / Department:

Affordable Mortgage Loans.

Job Purpose:

To deliver exceptional client service with a strong focus on customer retention and long-term relationship management. Drive product sales and spearhead the acquisition of new clients to support business growth and market expansion.

Roles & Responsibilities:

• Generate sales opportunities for both self and team members by proactively identifying and pursuing potential leads.
• Customer Acquisition: Focus on acquiring new clients, with a strong emphasis on building a high-yield home loan portfolio.
• Portfolio Quality: Ensure the overall health and quality of the loan book through diligent monitoring and risk management.
• Digital Adoption: Embrace and advocate the use of digital tools and platforms to drive efficiency and enhance customer engagement.
• Team Development: Lead by example—groom, mentor, and support team members to achieve their professional goals and business objectives.

Secondary Responsibilities:

• Customer Service & Compliance: Uphold the highest standards of customer experience and ensure strict adherence to regulatory and compliance norms.
• Cross-Functional Collaboration: Build strong relationships with colleagues across different business verticals to identify and capitalize on cross-selling opportunities.

Qualifications:

Graduate

Years of Experience:

5-10 Years