Relationship Manager - Affordable HL

IDFC FIRST Bank; Visakhapatnam; On-site; INR 900,000 - 1,400,000; Full time

Job summary

IDFC First Bank in Visakhapatnam is seeking a Relationship Manager for Affordable Mortgage Loans to deliver exceptional client service, grow the home loan portfolio, and retain customers.

You will lead a team, identify opportunities, ensure portfolio quality, and promote digital channels to simplify onboarding and servicing, while ensuring compliance and regulatory standards.

Qualifications

• Proven sales mindset and ability to convert prospects into clients.
• Experience in acquiring new clients for home loan products.
• Strong leadership and ability to mentor junior staff.
• Familiarity with digital channels to engage customers and streamline processes.
• Understanding of regulatory and compliance norms in banking.

Responsibilities

• Identify and pursue potential leads to generate sales opportunities.
• Acquire new clients for a high-yield home loan portfolio.
• Monitor loan book health and manage risk.
• Promote and enable digital tools to improve customer engagement.
• Lead, mentor, and develop team members to meet business goals.
• Collaborate with cross-functional teams to capitalize on cross-selling opportunities.

Skills

Sales skills

Client acquisition

Team leadership

Digital adoption

Education

Graduate

Job description

Job Requirements

Role/ Job Title: Relationship Manager-Affordable HL

Function/ Department: Affordable Mortgage Loans.

Job Purpose:

To deliver exceptional client service with a strong focus on customer retention and long-term relationship management.

Drive product sales and spearhead the acquisition of new clients to support business growth and market expansion.

Roles & Responsibilities:

Generate sales opportunities for both self and team members by proactively identifying and pursuing potential leads.

Customer Acquisition: Focus on acquiring new clients, with a strong emphasis on building a high-yield home loan portfolio.

Portfolio Quality: Ensure the overall health and quality of the loan book through diligent monitoring and risk management.

Digital Adoption: Embrace and advocate the use of digital tools and platforms to drive efficiency and enhance customer engagement.

Team Development: Lead by example—groom, mentor, and support team members to achieve their professional goals and business objectives.

Secondary Responsibilities:

Customer Service & Compliance: Uphold the highest standards of customer experience and ensure strict adherence to regulatory and compliance norms.

Cross-Functional Collaboration: Build strong relationships with colleagues across different business verticals to identify and capitalize on cross-selling opportunities.

Qualifications:

Graduate

Years of Experience:

5-10 Years