Associate Relationship Manager - Affordable HL

IDFC FIRST Bank; Odisha; On-site; INR 350,000 - 600,000; Full time

Job summary

IDFC FIRST Bank in Odisha is seeking an Associate Relationship Manager-Affordable HL/LAP to deliver client service and drive mortgage loan sales. You will manage the end-to-end journey, from onboarding to disbursement, while building relationships with local builders and channel partners.

The position targets lead generation, customer retention, and new client acquisition within the Affordable Mortgage Loans function in a walk-in drive setting.

Qualifications

• Graduate with 0‑2 years of experience in mortgage loans.
• Experience in Mortgage Loans preferred.
• Strong communication and client servicing skills.

Responsibilities

• Identify new market opportunities and proactively work towards customer acquisition and lead generation through localized initiatives such as canopy activities, leaflet distribution, cold calling, and similar engagement efforts.
• Service leads generated through front-line sales, cross-sell initiatives, or other internal/external channels, ensuring timely and effective follow-ups.
• Achieve individual performance targets related to income generation, product sales, and onboarding of new clients, as per the agreed objectives.
• Manage the end-to-end customer journey from login to disbursement, including documentation, counselling, fulfilment, and continuous handholding throughout the sanction and disbursal process.
• Ensure customers do not turn into non-starters, including proactive support to collections teams in recovering EMIs in case of payment defaults.
• Develop strong market relationships by actively engaging with local builders, business communities, and exploring new channel partners to expand outreach and visibility.

Skills

Lead generation

Customer service

Sales

Relationship building

Market outreach

Education

Graduate

Job description

Job Requirements

Role/ JobTitle: Associate Relationship Manager-Affordable HL/LAP

Function/Department:Affordable Mortgage Loans

Job Purpose: 'To deliver a high-quality client service and customer retention. Enhance product sales and
new client acquisition.

Roles & Responsibilities

• ' Identify new market opportunities and proactively work towards customer acquisition and lead generation through localized initiatives such as canopy activities,
  leaflet distribution, cold calling, and similar engagement efforts.
• Service leads generated through front-line sales, cross-sell initiatives, or other
  internal/external channels, ensuring timely and effective follow-ups.
• Achieve individual performance targets related to income generation, product sales, and
  onboarding of new clients, as per the agreed objectives.
• Manage the end-to-end customer journey from login to disbursement, including
  documentation, counselling, fulfilment, and continuous handholding throughout the sanction and disbursal process.
• Ensure customers do not turn into non-starters, including proactive support to
  collections teams in recovering EMIs in case of payment defaults.
• Develop strong market relationships by actively engaging with local builders, businesscommunities, and exploring new channel partners to expand outreach and visibility.

Secondary Responsibilities

• 'Deliverexceptional client service and focus on customer retention by building and nurturing strong relationships, thereby supporting product sales and driving
  new client acquisition.

Qualifications: Graduate

Years of Experience: 0-2 years

Walk-in Drive Details

Venue- Ground Floor, Plot No. 1534&153,.S NO-34,Mouza Brahmachari, Khata No 356, Balaji City, Tehsil, Bargarh,
Odisha-768028, Bargarh-768028

Date- 1st September 2026

Skills Required – Minimum 6 to 1 year of experience in Mortgage Loans

Open
Locations –Sambalpur, Bargarh, Balangir , Bhawanipatna , Jharsuguda ,Sonepur
Time- 10am-4pm