Associate Relationship Manager - Affordable HL

Idfc First Bank Limited; Madhya Pradesh; On-site; INR 300,000 - 420,000; Full time

Job summary

Idfc First Bank Limited in India seeks an Associate Relationship Manager for Affordable Housing Loans (Affordable HL) to deliver high-quality client service and drive new client acquisition. The role requires 0-2 years of experience and a graduate degree.

You will identify market opportunities, manage end-to-end customer journeys from onboarding to disbursement, pursue cross-sell initiatives, and build relationships with local builders and business communities to expand outreach.

Qualifications

• Graduate required.

Responsibilities

• Identify new market opportunities and lead generation through localized initiatives.
• Service leads generated through front-line sales and cross-sell initiatives with timely follow-ups.
• Achieve targets related to income generation, product sales, and onboarding of new clients.
• Manage end-to-end customer journey from login to disbursement including documentation and counselling.
• Support collections teams in recovering EMIs in case of payment defaults.

Job description

Job Requirements

Role/ Job Title: Associate Relationship Manager-Affordable HL

Function/ Department: Affordable Mortgage Loans

Job Purpose:

'To deliver a high-quality client service and customer retention. Enhance product sales and new client acquisition.

Roles & Responsibilities

• 'Identify new market opportunities and proactively work towards customer acquisition and lead generation through localized initiatives such as canopy activities, leaflet distribution, cold calling, and similar engagement efforts.
• Service leads generated through front-line sales, cross-sell initiatives, or other internal/external channels, ensuring timely and effective follow-ups.
• Achieve individual performance targets related to income generation, product sales, and onboarding of new clients, as per the agreed objectives.
• Manage the end-to-end customer journey from login to disbursement, including documentation, counselling, fulfilment, and continuous handholding throughout the sanction and disbursal process.
• Ensure customers do not turn into non-starters, including proactive support to collections teams in recovering EMIs in case of payment defaults.
• Develop strong market relationships by actively engaging with local builders, business communities, and exploring new channel partners to expand outreach and visibility.

Secondary Responsibilities

• 'Deliver exceptional client service and focus on customer retention by building and nurturing strong relationships, thereby supporting product sales and driving new client acquisition.

Qualifications

Graduate

Years of Experience

0-2 years