Associate Relationship Manager - Affordable LAP

Idfc First Bank Limited; Raipur; On-site; INR 420,000 - 720,000; Full time

Job summary

IDFC FIRST Bank LTD in Raipur invites applications for an Associate Relationship Manager-Affordable LAP to deliver high-quality client service, drive customer acquisition in the affordable mortgage segment, and manage end-to-end onboarding.

The role requires 1–3 years of relevant experience, Graduate degree, and strong relationship-building skills to work with builders and channel partners, ensuring timely disbursements and sustained client satisfaction.

Qualifications

• Graduate with 1–3 years of relevant experience.
• Strong client service and relationship-building skills.
• Knowledge of affordable mortgage lending is a plus.

Responsibilities

• Identify new market opportunities and drive customer acquisition and lead generation.
• Serve leads through front-line sales and cross-sell initiatives with timely follow-ups.
• Achieve targets related to income generation, product sales, and onboarding.
• Manage end-to-end customer journey from login to disbursement with counselling and fulfilment.
• Support collections and recovery of EMIs in case of defaults.

Education

Graduate

Job description

Job Requirements

Role/ Job Title: Associate Relationship Manager-Affordable LAP

Function/ Department: Affordable Mortgage Loans

Job Purpose

'To deliver a high-quality client service and customer retention. Enhance product sales and new client acquisition.

Roles & Responsibilities

• ' Identify new market opportunities and proactively work towards customer acquisition and lead generation through localized initiatives such as canopy activities, leaflet distribution, cold calling, and similar engagement efforts.
• Service leads generated through front-line sales, cross-sell initiatives, or other internal/external channels, ensuring timely and effective follow-ups.
• Achieve individual performance targets related to income generation, product sales, and onboarding of new clients, as per the agreed objectives.
• Manage the end-to-end customer journey from login to disbursement, including documentation, counselling, fulfilment, and continuous handholding throughout the sanction and disbursal process.
• Ensure customers do not turn into non-starters, including proactive support to collections teams in recovering EMIs in case of payment defaults.
• Develop strong market relationships by actively engaging with local builders, business communities, and exploring new channel partners to expand outreach and visibility.

Secondary Responsibilities

• ' Deliver exceptional client service and focus on customer retention by building and nurturing strong relationships, thereby supporting product sales and driving new client acquisition.

Qualifications

Graduate

Years of Experience

1-3 years of relevant experience

Interview Date

15th, 16th & 17th Oct 2026

Interview Venue

IDFC FIRST Bank LTD, 5TH FLOOR, MOTI MAHAL, PALLADIUM, TOWER, TELLBANDHA, RAIPUR- 492006.