Relationship Manager - Affordable Mortgage Loans

IDFC FIRST Bank; Ludhiana; On-site; INR 600,000 - 1,200,000; Full time

Job summary

IDFC FIRST Bank is seeking a Relationship Manager for Affordable Mortgage Loans in Ludhiana, Punjab. You will deliver exceptional client service, drive product sales, and spearhead acquisition of new clients to grow the Affordable Mortgage portfolio.

The role emphasizes portfolio quality, risk management, and proactive use of digital tools to enhance customer engagement, with leadership to mentor and develop the team for achieving business goals.

Qualifications

• Graduate.

Responsibilities

• Generate sales opportunities for self and team by identifying and pursuing leads.
• Customer Acquisition: focus on acquiring new clients for a high-yield Affordable Mortgage portfolio.
• Portfolio Quality: ensure loan book health through monitoring and risk management.
• Digital Adoption: promote digital tools to drive efficiency and engagement.
• Team Development: mentor and support team members to achieve goals and business objectives.
• Customer Service & Compliance: uphold high standards of customer experience and regulatory compliance.
• Cross-Functional Collaboration: build relationships across verticals to capitalize on cross-selling opportunities.

Education

Graduate

Job description

Job Requirements

Role/ Job Title

Relationship Manager-Affordable Mortgage Loans

Function / Department

Affordable Mortgage Loans

Job Purpose

• To deliver exceptional client service with a strong focus on customer retention and long-term relationship management.
• Drive product sales and spearhead the acquisition of new clients to support business growth and market expansion.

Roles & Responsibilities

• Generate sales opportunities for both self and team members by proactively identifying and pursuing potential leads.
• Customer Acquisition: Focus on acquiring new clients, with a strong emphasis on building a high-yield Affordable Mortgage portfolio.
• Portfolio Quality: Ensure the overall health and quality of the loan book through diligent monitoring and risk management.
• Digital Adoption: Embrace and advocate the use of digital tools and platforms to drive efficiency and enhance customer engagement.
• Team Development: Lead by example—groom, mentor, and support team members to achieve their professional goals and business objectives.

Secondary Responsibilities

• Customer Service & Compliance: Uphold the highest standards of customer experience and ensure strict adherence to regulatory and compliance norms.
• Cross-Functional Collaboration: Build strong relationships with colleagues across different business verticals to identify and capitalize on cross-selling opportunities.

Qualifications

Graduate

Years of Experience

5-10 Years