Assistant Relationship Manager - Affordable LAP

IDFC FIRST Bank; Patan District; On-site; INR 350,000 - 480,000; Full time

Job summary

IDFC FIRST Bank in Gujarat, India invites applications for an Assistant Relationship Manager-Affordable LAP. You will drive customer acquisition and manage the complete client journey from onboarding to disbursement, while coordinating with sales and collections teams.

You will nurture relationships with builders and local business communities to expand outreach and contribute to product sales and new client acquisition. Graduate qualification required.

Qualifications

• Graduate qualification required.

Responsibilities

• Identify new market opportunities and proactively work towards customer acquisition and lead generation through localized initiatives such as canopy activities, leaflet distribution, cold calling, and similar engagement efforts.
• Service leads generated through front-line sales, cross-sell initiatives, or other internal/external channels, ensuring timely and effective follow-ups.
• Achieve individual performance targets related to income generation, product sales, and onboarding of new clients, as per the agreed objectives.
• Manage the end-to-end customer journey from login to disbursement, including documentation, counselling, fulfilment, and continuous handholding throughout the sanction and disbursal process.
• Ensure customers do not turn into non-starters, including proactive support to collections teams in recovering EMIs in case of payment defaults.
• Develop strong market relationships by actively engaging with local builders, business communities, and exploring new channel partners to expand outreach and visibility.
• Deliver exceptional client service and focus on customer retention by building and nurturing strong relationships, thereby supporting product sales and driving new client acquisition.

Education

Graduate

Job description

Job Requirements

Role/ Job Title: Assistant Relationship Manager-Affordable LAP

Business: Affordable Mortgage Loans

Function/ Department: Affordable Mortgage Loans

Job Purpose

'To deliver a high-quality client service and customer retention. Enhance product sales and new client acquisition.'

Roles & Responsibilities

• Identify new market opportunities and proactively work towards customer acquisition and lead generation through localized initiatives such as canopy activities, leaflet distribution, cold calling, and similar engagement efforts.
• Service leads generated through front-line sales, cross-sell initiatives, or other internal/external channels, ensuring timely and effective follow-ups.
• Achieve individual performance targets related to income generation, product sales, and onboarding of new clients, as per the agreed objectives.
• Manage the end-to-end customer journey from login to disbursement, including documentation, counselling, fulfilment, and continuous handholding throughout the sanction and disbursal process.
• Ensure customers do not turn into non-starters, including proactive support to collections teams in recovering EMIs in case of payment defaults.
• Develop strong market relationships by actively engaging with local builders, business communities, and exploring new channel partners to expand outreach and visibility.

Secondary Responsibilities

• Deliver exceptional client service and focus on customer retention by building and nurturing strong relationships, thereby supporting product sales and driving new client acquisition.

Qualifications

Graduate

Years of Experience

0-2 years